محمد عاصف

My role in NeilMed is look after complete back end operations for the company. The company is headquartered in USA, having offices in Canada, UK, Australia, New Zealand, Europe, Singapore and India. My role is to ensure that the call center operations in India is carried out smoothly and liaison between USA / India customer service team for product / process updates. My role also is to oversee the shipping, warehousing and other sales related activities apart from customer service & IT.

Highlights :

Coordinate with global directors / executives and assist their region in terms of sales & support.

Provide support to call center supervisors and administer day to day activities of call center. Monitor call center operations and ensured high quality of services is delivered with various methodologies.

Assisting customers around the globe, internal customers, supervisors and develop various metrics for productivity and prepared necessary reports.

Closely work with global teams(USA, Canada, UK, Australia, New Zealand, Far East Region) and identify call volume trends and maximized ways to improve efficiency / qualifications.

Plan annual business and prepare strategies for forecasting budgetary needs and allocate budget to various departments.

Maintain complete NeilMed global IT infrastructure and implement various best industry practices and develop associated strategies.
Analyze processes and recommended new technologies for incorporation in system.

My Role @ AT&T : To build and manage high quality leads and sales pipeline opportunities, to coordinate and interact with other US Sales / Marketing teams so as to achieve the departmental and corporate objectives.

Responsible to generate quality leads by phone or email in his/her territory resulting in qualified opportunities and responsible for generating specific amount of closed business and building strong pipeline of opportunities working with my territory managers.

Campaign management - Work with regional US sales reps and counterparts to build and execute strategic campaigns for pipeline development in assigned territories.

Reports and Database Management - weekly reports to Management on individual pipeline status. Keeping track of all activities/prospects in our CRM system.

Resource allocation/utilization - Planning and managing territory alignments to cover specific sales reps. Maintain balanced activity levels across various teams and ensure that they work together to deliver team goals.

My role includes assisting businesses in making right decisions in purchasing Technical Products for their business which included a wide range of Anti-virus and Back-up products from Symantec for the accounts of Symantec’s esteemed and high valued customers.

Working in an organized sales team to offer comprehensive expertise on all technical products from Symantec. Handling enterprise customer queries and convinced them to make purchasing decisions. Achieved all round success in Sales, Customer feedback through CSAT and Customer service.

Responsible for developing and maintaining commercially productive relationships with both new and existing clients along with in charge of identifying every sales lead and of making the
most out of every opportunity to increase revenue and profitability.

Responsible for meeting sales goals and overall quality of service.
Conduct sales and marketing calls to book meetings with potential clients. Send follow-up marketing materials and make follow-up monthly calls to establish relationships.
Call and personally visit potential, new and existing customers to facilitate new business.
Perform client presentations articulating the value proposition of product, solution, and service offerings.
Coordinate efforts to improve the customer experience at the point of sale.
Manage product sales growth and individual sales effectiveness by reviewing sales activity schedule.

Genisys Software is a member of $ 65 Million Genisys Group, headquartered in the UK. Established in 1995, Genisys software helps organisations leverage cost benefits associated with IT outsourcing to strategic cost effective locations by setting up dedicated development.

Project Operation Management Group (Technical Engineer / System Admin)

My Role : To Provide Solutions, Implement and maintain the Genisys IT Operations which includes installation and trouble shooting of hardware and software for Desktops. Providing technical support and solutions to all LAN users. Maintenance of WAN Links.

Frontier is Authorized Service Provider for all IBM and Microsoft Products.

My Role : Responsible for Installation and Trouble shooting of all IBM, Compaq Desktops and Laptops. And was responsible for Microsoft products like Windows 95, 98 & 2000 installations and troubleshooting.