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Mohamed Dafaalla, Senior Manager

Mohamed Dafaalla

Senior Manager·Alrajhi Bank

Saudi Arabia

Bachelor's degree, Information Technology

Work experience

Total years of experience: 13 years, 1 months

Senior Manager

August 2024 - Present

Alrajhi Bank

Riyadh, Saudi Arabia

August 2024 - Present

(Data Solutions Department):
• Establish a comprehensive governance framework between demand and delivery teams.
• Review the overall processes in order to enhance them based on Governance Best Practices (People, Process & Technology).
• Manage the entire communication and report to the top management team.
• Engage in all of next year's roadmap planning and projects, initiatives, and initiation activities.
• Work closely with the PMO team along with all technical delivery teams as a governance consultant.
Company industry:
Banking
Job role:
Banking

Senior Delivery Manager

November 2023 - June 2024

Gulf International Bank

Khobar, Saudi Arabia

November 2023 - June 2024

(Ecosystems, Data Management, and Payments):
•
Responsible of managing 3 main strategic Projects and (Enterprise Data Platform, B2B Gov. Middleware Layer & Expected Credit Loss).
•
Working with the top management team in building a solid Data Project/Services Delivery process.
•
Work with the department head in filling the gaps related to Team Management & Performance KPIs Management.
Company industry:
Banking
Job role:
Management

Senior Project Manager

July 2021 - November 2023

Alrajhi Bank

Riyadh, Saudi Arabia

July 2021 - November 2023

(Data Solutions Delivery Department):
Managing multiple Data related projects from requirement gathering till closer to assure business continuity, business growth and business right decisions. Dealing with different technologies like (DB “Teradata, SQL & Oracle”, ETL Tool “Informatica PowerCenter, Spark”, Business Intelligence Tools “Oracle OBIEE, Power BI & Tableau”). These projects classified as Strategic and Business as Usual projects.
Strategic Projects:
• Enterprise Data Warehouse Project, to enhance the current bank data warehouse with latest technologies in data industry. This includes upgrading Teradata as well as the Integration tools and Reporting tools.
• Self-Service Project, is the next generation of business intelligence initiatives which we are availing data elements for business and they can make their own reports and dashboards by drag and drop functionality. This includes building a friendly UI, Robust solution and Easy to Use one.
• Online Reporting Projects, building an End-to-End solution to serve business departments require online data like (Campaign, Marketing and Risk) departments. This includes capturing data in parts of milliseconds and get it reflected to these requesters.
Business as Usual Projects:
• Small, Short duration and urgent requirements from business to fulfill a specific request either from an internal party or from outside the bank. (BI - Dashboards for Management, SAMA Reports and Operational Reports - Dashboards).
Company industry:
Banking
Job role:
Management

Service Delivery Manager

October 2020 - May 2021

Tejoury

Riyadh, Saudi Arabia

I found this job using Bayt.com

October 2020 - May 2021

• Monitoring all currently running projects in terms of GAP analysis to help assure clients satisfaction.
• Project Documentations for all currently running projects and upcoming ones.
• Lead innovative ideas & initiatives of business improvements internally within the company.
• Interact with all internal departments responsible of implementing need Service Level to be provided to client.
• Full review of SLAs “Service Level Agreements“.
• Dashboard & Projects performance presentation responsibility to be shown to all stakeholders.
• Lead the process of finding enhancements in currently running projects like RPA “Robotics Process Automation”.
• Getting involved in new projects meetings with client to specify his requirements and plans preparation too.
Company industry:
IT Services
Job role:
Information Technology

Senior Project Manager

November 2015 - October 2020

Saudi Telecom Company , STC

Riyadh, Saudi Arabia

November 2015 - October 2020

(Business & Financial Department - Special Projects):

• Managing Consultation and Manpower outsourcing projects under mega infrastructure technology programs from planning to implementation.
• Vendor evaluation, price negotiation, vendor management, stakeholder management, managing supplier/consultancy/contractual relationships.
• Expertise in documenting project scope, creating a detailed project plan, project budget, schedules, resource allocation plan and effective project monitoring and control
• Ensures that all projects comply with organizational policies, procedures & quality.
• Define goals & KPIs for every team member taking under consideration the performance management part.
• Being an interface between our department & other company’s departments like “Procurements & HR “.
• Communication management, project dashboard preparation and presentation to stakeholders and senior management, managing deviation, escalation, preparing different project status report as per business requirement in different styles like “At Points or Forecasting “.
• Direct responsibility of invoicing process & financial claims for all STC vendors using our NFTS.
• Conduct the budgets of our projects in terms of POs “Purchase Orders” & Services Requests.
• Taking care of archiving of all project’s documents like “Contracts, Invoices, Forms & Reports”.
Company industry:
Telecommunications
Job role:
Consulting

Senior Software Engineer

December 2014 - October 2015

Watania Information Technology Services

Riyadh, Saudi Arabia

December 2014 - October 2015

(Enterprise Services Department - Web Based Applications):
• Work with more than one of our clients like “AL Riyadh Municipality, Royal Commission for Jubail “
• Knowing all information about our company’s solutions like “CTS software “.
• Getting involved in all SDLC “Software Development Life Cycle “activities.
• Develop requirements flowcharts, layouts and documentation of new projects or enhanced ones.
• Design UIs using programming languages like “HTML, CSS”.
• Develop & maintain databases using tools like “ORACLE, Microsoft SQL”.
• Core coding using programming languages like “J2EE, .NET “.
• Perform many kinds of software testing methods like “Black box, White box “testing.
Company industry:
IT Services
Job role:
Information Technology

IT Technical Support Specialist

January 2014 - November 2014

Alfaisaliah Group

Riyadh, Saudi Arabia

January 2014 - November 2014

(Group IT Services Department - IT Operations):
• Provide IT Support services to more than 500 employees.
• Getting involved in all new Business Intelligence Tools in terms of support.
• Cover and being responsible of all level 1 support like “Ticketing System issues “.
• Cover and being responsible of all level 2 support like “TS, Configuration & Software “issues.
• Professionally admin & use of ITSM “Information Technology Service Management “system.
• Being a good department representative in order to assure our employees satisfaction.
Company industry:
IT Services
Job role:
Information Technology

IT Support

February 2013 - November 2013

Mobily

Riyadh, Saudi Arabia

February 2013 - November 2013

(Customer Services Department - Branches):
• Perform all needed support to Mobily current or anticipated customers to our branch.
• Handles incoming calls or inquiries from prospective customers or clients.
• Assists customers effectively by solving customer disputes.
• Provides customer additional information or explains services.
• Discusses products offered and ensures customer satisfaction.
• Tactfully handles confrontational or stressful interactions with the public.
• Accurately captures customer information.
• Creates and maintains service reports
Company industry:
Telecommunications
Job role:
Information Technology

Education

Arab Open University

June 2014

June 2014

Bachelor's degree, Information Technology

Saudi Arabia

GPA (point): 3.34 out of 4

GPA (point): 3.34 out of 4

Programming Networking Administration
View attachment

Skills

Communication Skills
Expert
Communication Skills
Expert
Outsourcing Management
Expert
Outsourcing Management
Expert
Project Management
Expert
Project Management
Expert
Web Based Systems
Expert
Web Based Systems
Expert
ITIL
Expert
ITIL
Expert
ITIL
Expert
ITIL
Expert
Communication
Expert
Communication
Expert
Project Managment
Expert
Project Managment
Expert
Communication Skills
Expert
Communication Skills
Expert
Outsourcing Management
Expert
Outsourcing Management
Expert
Project Management
Expert
Project Management
Expert
Web Based Systems
Expert
Web Based Systems
Expert

Languages

English

Expert

Arabic

Expert

Training and Certifications

Certifications
Project Management Profissional PMP
Jan 2018 - Jan 2021
Scrum Fundamental
Jan 2017
6Sigma Yellow Belt
Jan 2017
ITIL Intermediate CSI
Jan 2017
ITIL Foundation
Jan 2017
PMP Preperation Training
Aug 2016
The Configuration Program for the Labor Market
Jan 2001 - Jan 2004
General Summer Training
Jul 2005 - Aug 2005
Microsoft Tech Week
Feb 2012 - Feb 2012
English language intensive course
Jan 2009 - Jan 2010
Training
Certified Tester Foundation Level " CTFL "
Simplilearn
Sep 2016
Java 2 Enterprise Edition " J2EE "
Aldarayn Online Academy
May 2015

Hobbies and interests

Reading Novels
Playing Guitar
Playing Billiards