Collection Officer
Azzite Claims Recovery Services LLC
Total years of experience :9 years, 6 Months
Collection Executive giving support to Abu Dhabi commercial bank & RAK Bank collections department Job involves fist level support to Banks Collections System and Strategies. Daily Functions include giving Support to Unit Head to meet daily targets given to collections executive and field executives. Responsibilities
•Handling collections for credit cards for extreme high risk portfolio bucket 0, 1, 2, 3, 4, 5, 6.
•To reduce delinquency by visiting and negotiating with individual customers.
•Usages of legal tools & talk off to prevent further fraud and risk for the bank.
•Lying down roll forward, stabilization and roll back targets for each month and diver sing plans to achieve the laid down targets.
•Excellence in Microsoft office to judge future requirements by making presentations to predict and meet future goals.
•Preparation of MIS on a daily, weekly and monthly basis with discussion with Team, Vendors and Head of Collections to strategize and achieve the targets.
•Sending demand notices to customers informing them of the over dues thru Email & Fax.
•Raising invoices for all the banks and Financial Institutions and coordinating with the accounts department for the credit of the invoices with the respective Banks and Financial Institutions.
•Meeting all walk in customers and in the field to improve collections, reduce customer disputes and queries.
Responsible for collecting receivables due from clients in a
timely manner and updating clients’ contact details and the status of their account. If a client is not transmitted their payments, it is a
responsibility to immediately contact the clients and the technical
sales representatives who is managing the clients.
Key Responsibilities
Responsible for daily follow-ups and scheduling of collections to a group of companies.
Prepares reports for SOA, monitoring of invoices and balance collection status
Monitors clients’ paying habit and collection details
Accept collection and issuing an official receipts
Ensure payments (Cheque, Cash and TT) are daily posted correctly and
daily banked, issue receipts for payments upload and send the receipt to
the clients.
Monitoring clients’ accounts constantly to identify any problems or any
potential bad debt.
Follow the collection cycle process daily in detail as per the company
policy.
Ensure post and courier are opened promptly.
Ensure all customers have valid trade license
Ensure CAF is generated with all supporting documents
Generate collection reports as requested by the Management.
Act as a point of reference and advice for the team and customers
Provide customer service regarding collection issues, review account
adjustments and resolve client discrepancies and short payments.
Verify all transactions comply with financial policies and procedures in
line with the company procedures.
Visit the clients to discuss regarding the bad debts and solve it in
amicable way and filing the legal suit, if needed.
Perform all accounts related tasks and duties as assigned by the
management from time to time
currently working as a collection officer in Azzite claims and recovery services.