Operation Supervisor
SADAD PAYMENT SYSTEM
Total years of experience :10 years, 2 Months
Key Responsibilities:
➢ Develop customer service programs in order to provide outstanding service.
➢ Prepare documentation and reports on routine customer correspondence for future
reference purpose
➢ Assist in training peers on improving customer support service.
➢ Develop and maintain in-depth product knowledge.
➢ Maintain weekly reports on customer inquiries, responses and feedback to develop
customer service analytics and trends
Key Responsibilities:
➢ Ensure to provide excellent customer service through phone, e-mail, chat, etc. in
timely and accurate manner.
➢ Analyze customer complaints and provide appropriate corrective actions.
➢ Ensure customer satisfaction by meeting customer needs in courteous and timely
manner.
➢ Track, follow-up and resolve customer’s outstanding issues in a timely fashion.