Mohammed Handam, Service Desk Support

Mohammed Handam

Service Desk Support

Diyar United Company

Location
Kuwait - Hawali
Education
Bachelor's degree, Information Technology
Experience
2 years, 10 Months

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Work Experience

Total years of experience :2 years, 10 Months

Service Desk Support at Diyar United Company
  • Kuwait - Al Kuwait
  • My current job since July 2023

Providing expert technical support for computers and printers, addressing issues through on-site assistance

call center agent at Kuwait Airways
  • Kuwait - Al Kuwait
  • July 2023 to July 2023
IT Technician at FAHAD AL JASSAR & SONS FOR GENERAL TRADING & CONTRACTING
  • Kuwait - Al Kuwait
  • March 2021 to November 2022

Providing technical support to our employees.
Fixing computers hardware & software.
Upgrading computers.
Maintaining servers.
Assembling computers & crypto mining machines.

Web Developer at FAHAD AL JASSAR & SONS FOR GENERAL TRADING & CONTRACTING
  • Kuwait - Al Kuwait
  • February 2021 to November 2022

Fixing bugs that was left by the previous developer.
Stopping attacks & malicious files.
Improving UI and backed.
Adding more features & customizations.
(laravel)

Graphic Designer at FAHAD AL JASSAR & SONS FOR GENERAL TRADING & CONTRACTING
  • Kuwait - Al Kuwait
  • February 2021 to November 2022

Designing Flyers, Posters, Brochures.
Designing instagram posts and story templates / images.

Web Developer at Makekee.com
  • Kuwait - Al Kuwait
  • February 2021 to November 2022
Graphic Designer at Makekee.com
  • Kuwait - Al Kuwait
  • February 2021 to November 2022

created a post & story templates to use on instagram, twitter, etc.

Web Developer at shopsupotsu.com
  • Kuwait - Al Kuwait
  • February 2021 to November 2022

Fixing bugs that was left by the previous developer.
Stopping attacks & malicious files.
Improving UI and backed.
Adding more features & customizations.
(laravel)

Graphic Designer at shopsupotsu.com
  • Kuwait - Al Kuwait
  • February 2021 to November 2022

Graphic Designer & Marketing

Education

Bachelor's degree, Information Technology
  • at Arab Open University - Kuwait
  • June 2023

Specialties & Skills

Computers
Fast Learning
Data Entry
Adobe Photoshop
Programming
Photoshop
Data Entry
Programming
Microsoft Office
Fast Learner
Research
Teamwork
Windows Installation & Troubleshooting
Call Center Operations
Microsoft Excel
Computer Hardware Troubleshooting
Web Development
Problem Solving
Digital Marketing
Customer Support
outlook
Inventory Management
Writing
Building Computers
Computer hardware and software troubleshooting
system administration
wordpress
Linux Server
Blender
Windows Server
Virtual Machines
Unreal Engine 4
Unreal Engine 5
Networking
Adobe XD
Proxmox
pc networking
operating systems
web design
Windows Networking
Network Engineering
servers
hardware

Social Profiles

Personal Website
Personal Website
hamooddev.com

Languages

Arabic
Native Speaker
English
Intermediate

Training and Certifications

ITIL V4 Foundation (Certificate)
Date Attended:
January 2024

Hobbies

  • Flutter Developing
  • Game Design
  • Computer Programming
    Developed and Deployed a website for a dental clinic where patients can schedule appointments and ask for consultations.