ASSISTANT DIRECTOR
KANTAR
Total years of experience :19 years, 11 Months
Kantar is a world’s leading research and data
investment management arm of WPP (~$19 BN conglomerate) spread across 100 countries\].
Duration:
Responsible for overall service delivery for IT shared services for 52 Countries in EMEA and for driving
IT initiatives programs & projects for GE Global Operations Europe IT.
• Worked directly with a CIO as the leader for all IT Infrastructure being a face of IT for the business.
• Managed the portfolio of applications & servers of the business and front lead the infrastructure related
programs & projects from its inception to closure.
• Lead and managed the due diligence & infrastructure projects of finance, payroll and hr operations
business segments.
• Responsible for leading the IT Shared services payroll program across sites in Europe region by
standardizing payroll across the countries and closing the controllership and compliance gaps. Worked
with multiple vendors across countries to set up the systems.
• Standardized and aligned IT as per business needs across EMEA Regions for multiple LOBs, achieved the
SLA targets of 97%, reduced the IT spend by 30% across the regions by rationalizing the portfolio of
applications, setting up high availability networks infrastructure, decommissioning the unwanted servers
and automating the data migration process from local centres to datacentres and setting up the identity
and access management controls, revisiting the capacity, change, problem, configuration, incident and
release management processes and making necessary modifications as required in the processes and
thereby reducing the overall risks and ensured the business continuity through proper Disaster and
recovery plans in place.
• Standardized the payroll services across multiple sites in EMEA region and improved the payroll
processing operations efficiency by 60%, Automated entire flow of transactions and implemented check
point controls for sustenance, made the process 100% complaint by closing the compliance and
controllership gaps resulting in reduced IT spend by 20%.
• Lead the weekly, monthly (MBR) and quarterly business reviews (QBR) with CIOs and senior IT
leadership.
• Automated IT business review reports through LEAN concepts for one of the clients in GENPACT
resulting in $18, 000 dollars savings
• Responsible for leading a six-sigma project in cycle time reduction for L2 and L3 incidents resulting in
the reduction of 34% operational defects and 27% efficiency improvements
/ Client: GE
• Responsible for team operations and leading more than 30 computing team members.
• Customer relationship management, customer front ending for GE clients.
• Lead the OPEX (Operational Excellence) metrics review meetings with senior leadership.
• Mentoring and coaching to individuals in the team to enable them to function as a high performing unit.
• Facilitate process & technical pieces of training and retention of employees to ensure high-quality
service delivery.
• Conducting one-on-one meetings with support personnel, preparing shift schedule, variable incentive
component calculations and input to HR team basis the performance.
• Managing conflicts within the team, up-skilling the focus personnel, providing feedback and ensuring
he/she is working on the feedback provided.
• Doing career mapping, delegating work to tenured support personnel, and coaching, guiding &
preparing them for new challenges and management roles
/ Client: GE
• Providing L2 & L3 technical support services to the GE businesses’ users.
• Handled escalations, the first line of support for GE Executive CXO clients.
• Interface between vendors, different teams and end users for resolutions and solutions.
• Provide guidance to L1 teams, conduct technical and process training.
• Team member of many lean and six sigma projects initiated at our COE
Technical support service for the USA customers over the phone, involved an accurate diagnosis of the
issue and providing the best possible fix.
• Providing service with the passion, enabling the world-class online experience for AOL members.
• Had taken more than 18, 000 (Eighteen thousand plus) inbound technical voice calls.
• One of the lead agents on the tech floor where my managers always counted on me for team scores.
courses: • Executive Program for Managers
.