Product Manager
Pays Services India LLP, Milestone Technologies Inc
Total years of experience :13 years, 7 Months
Client: Paysafe Group
· Thrived in a fast-paced, highly-adept team to strategize product vision, build product roadmap, develop and prioritize product backlog in order to achieve product goals and metrics.
· Orchestrated collaboration across clients, partners, internal business units and various teams across engineering, QA and business operations to ensure successful delivery, highlighting a holistic approach to project management.
· Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
· Played pivotal roles in strategically integrating with multiple banks and Fintech partners by leveraging industry-standard formats like ISO-20022 XML (SWIFT), CPA-005, and other APIs, effectively reducing friction in payment processes and enhancing overall customer experience.
· Successfully executed projects on diverse Payment Schemes such as SEPA, BACS, ACH and EFT(Canada), showcasing proficiency in navigating and implementing various international payment systems.
· Spearheaded the successful migration of merchants, securing the continuity of a $12M revenue stream. Enabled seamless payment processing through new integrations, showcasing strategic prowess in safeguarding and optimizing financial operations.
· Implemented and built a robust system leading to an impressive 50% reduction in transaction returns from the payment scheme. Demonstrated expertise in enhancing system reliability and minimizing potential disruptions, resulting in improved overall transaction efficiency.
Client: ICICI Bank
· Proactively identified value opportunities, through comprehensive analysis of preliminary business needs, regulatory mandates, and strategic considerations including budget constraints, time management, and resource planning for maximum business effectiveness.
· Supervised architecture, design and led the implementation of core banking platform, API integrations and feature enhancements, particularly focusing on international geographies, showcasing leadership skills in delivering successful projects.
· Contributed to Open Banking initiatives in Bahrain and PSD2 compliance for the UK, playing a pivotal role in information gathering, solution design, and identifying gaps within Core Banking Solutions.
· Specialized in Trade, Loans, and General Banking modules, delivering customized solutions tailored to the unique requirements of diverse international geographies, enhancing the adaptability of the banks offerings.
· Acted as the single point of contact for handling the Bahrain Electronic Funds Transfer System (EFTS) at
ICICI Bank, demonstrating expertise in managing critical financial systems.
Client: ICICI Bank
· Spearheaded the implementation of customizations for the core banking system, meeting specific requirements and enhancing the operational efficiency of the bank.
· Streamlined bank operations by automating critical processes, minimizing user intervention, and optimizing the overall process.
· Engineered and implemented foreign interfaces, elevating the integration of various banking applications and facilitating seamless data exchange. Additionally, developed upload functionalities to enhance data management.
· Played a key role in identifying and successfully migrating customizations during version migration of Finacle core banking platform, enhancing system functionality and meeting evolving business needs.
· Proficiently created and customized UIs and diverse report formats. This initiative enhanced user experience and streamlined navigation within the system, contributing to increased efficiency and functionality.
· Proactively addressed and resolved client-raised tickets by providing effective fixes and clear explanations, contributing to high client satisfaction levels.
· Implemented and supported customized PL/SQL packages, tables, indexes, sequences, and views, contributing to the enhancement and optimization of the database structure.
First Division with Distinction