Mohammad Saud Khan

Responsibilities: Employee Relations Manage internal incidents by maintaining objectivity, fairness and consistency during case resolution and address all disciplinary actions in compliance with the labour law/penalty bylaws (e.g. warning, suspension, terminations). Responsible for the development and implementation of the departmental policies and procedures (e.g. Code of Disciplinary Policy, Performance Management Policy, Employee Rights) Manage employee complaints and liaise between employees and employer. Manage Employee Engagement programs to ensure a motivated environment aligning with the vision and mission of the organization (e.g. surveys, events, activities, wellness programs, awareness sessions). Performance Management Develop and update the appraisal process for the corporate initiatives cascading the efforts of all employees to the overall hospital objective (e.g. corporate scorecard, KPIs, targets, weights, scoring). Handle the performance management cycle process from start to end and monitor the timely and accurate completion of the appraisals along with the communications and activities within the specific timeframe. Host focus groups and workshops to enhance and apply performance management process, as per the organizations standards. Staff Qualification and Education(JCI Accreditation) Ensure human resource records are up-to par with the accreditation requirements. Training Session to educate all employees on the understanding of the chapters elements.

Responsibilities: Establish and maintain comprehensive employee personnel files and recordkeeping systems. Collect, organize, and securely store all employment-related documentation. Update employee records for changes in status, compensation, contact info, etc. Provide employee data and records as needed to support HR initiatives and audits. Maintain confidentiality of sensitive employee information at all times.

Responsibilities: Managed day to day operations by handling the front desk, sales transactions, control room and other customer related duties and responsibilities. Prepare and organize all employee schedules. Handle private phone of the company and control all reservations and private events. Conclude daily cash, card and online payment closings. Report all findings, closing, monthly & quarterly reports directly to the partners. Responsible for file audit and digitization quarterly.

Responsibilities: Welcome visitors by greeting them in person or telephone, answering and referring to any inquiries. Present and promote the products and services to existing or prospective customers. Keep up to date knowledge about stock and other competing products and train other members of the sales team. Analyze market potential, track sales and prepare sales report for the higher management.

Responsibilities: Receive customer orders & complaints attentively and tag them in the system without errors. Ensure the product knowledge is at sufficient level to accurately advice customers on the entire range of the organizations products and services. Responsible for delivering the full knowledge of the products, services, policies and procedures to the entire customer care team.