Mohammed Abu-Naser

Soprano Design is an international cloud communication company and a leading provider of intelligent and secure business mobile messaging software solutions for enterprises and governments worldwide.
Main Responsibilities and Achievements:
▪ Taking the lead on a range of programs and initiatives designed to build manager and employee capability and drive organisational performance in pursuit of Soprano's goal of creating a great place to work.
▪ Providing consulting and advisory services to leaders in relation to a broad range of team and role design, managing underperformance, termination of employment (including redundancy), individual and team development, and employee engagement.
▪ Designing, supporting and implementing the delivery of key projects, e.g. ATS and onboarding system (Jobvite), employee engagement survey (Gallup and Culture AMP), performance management, career development framework, global benchmarking and salary review programs (Aon Radford).
▪ Rolling out a (The Predictive Index) talent optimisation program using the behavioural and cognitive assessment tools to uplift leadership capabilities and increase engagement.
▪ Building up the employer brand and leading the recruitment portfolio for the company in Australia, Asia, Europe, US and Latin America, this included hiring managers training and coaching.

Australia's first university with an outstanding global reputation for academic and research excellence, in USYD there is more than 8, 000 academic and non-academic staff to support over 67, 000 students.
Main Responsibilities and Achievements:
 Influencing and supporting university leaders to make evidence-based selection decisions.
 Managing end to end - high volume - recruitment activities, including taking job briefs, writing advertisements, devising sourcing strategies, talent pooling, conducting phone screens, advising on assessment methodologies, interviewing, documentation and negotiating offers.

Adelaide’s leading convenience retailer and operator of over 160 petrol stations, Dunkin Donuts, Subway and many other retail brands around Australia. Peregrine is employing over 3000 across the country.
Main Responsibilities and Achievements:
 Conducting a regular analysis of pay rates to ensure compliance with modern awards and collective agreements.
 Verifying employment contracts and compliance with different awards and agreements.
 Advising store managers on Employee Relations issues, e.g. absenteeism and performance management.
 Recruiting professional positions by sourcing candidates, performing background checks, shortlisting, issuing employment contracts and facilitating induction programs.
 Developing/maintaining the company’s job descriptions.
 Giving support for a high-volume weekly payroll function.

One of the leading higher education institutions within the Middle East region, highly ranked; the first and the largest private university in Emirates in terms of the number of faculty, staff and students.
Main Responsibilities:
 Leading a team of 13 HR professionals to achieve the department’s mission and objectives.
 Partnering with the University leaders to develop HR programs that closely support the overall strategic objectives of the University.
 Working closely with management and employees to increase engagement, build morale, and increase productivity and retention.
 Working with University leaders to determine manpower requirements and plan resources.
 Introducing HR policy framework and providing guidance and interpretation.
 Managing and resolving complex employee relations issues and addressing grievances by conducting effective, thorough and objective investigations.
Key Achievements:
 Managed the project of implementing a totally enhanced performance evaluation program in collaboration with the renowned HR consultancy firm - Towers Watson. The project included initiating a competency framework as well as a reward scheme, in addition to a staff development and improvement framework.
 Managed the HR transformation program of the University, which included a comprehensive revision of the policy and procedures framework.
 Managed the project of the salary structure of the University. The change covered two salary scales (Faculty and Professionals), benefits and allowances scheme.
 Led the replacement project of the previous ORACLE software with a totally new HRIS (Microsoft Dynamic AX), which required through analysing the department’s needs, setting clear SOPs, implementation, testing and training HR team members as well as the university staff on the new functions and features.
 Chaired the ‘staff welfare committee’ which introduced unprecedentedly a social gatherings and recreational activities program for the staff and their family members.
 Participated in achieving a remarkable improvement in the employee engagement rates (on average 4.5 out of 5 in the 2015 engagement survey) which led to a decreased turnover compared to the 2011 results.

A prestigious international university located in the heart of Dubai, offering a wide spectrum of academic programs based on the Canadian curriculum. CUD embraces over 90 different nationalities of students and staff members.
Main Responsibilities:
 Leading the entire Recruitment Process - this includes developing job descriptions and specifications, preparing advertisements, screening applications, shortlisting, interviewing and supporting leaders to make informed decisions.
 Preparing workforce forecasts to project hiring needs and participating in preparing budgets for HR operations.
 Planning and conducting new employee orientation and induction program to foster a positive attitude and alignment to the organisational objectives.
 Establishing and developing University Human Resources related policies and procedures, and serving in the University’s planning and policy committees.
Key Achievements:
 Designed and implemented a new hiring policy and procedure.
 Successfully recruited 22 faculty members with very high credentials from the UAE, USA and Canada. The process included preparing to their arrival, conducting orientation program and ensuring that they were smoothly transitioning into the university and their new life in Dubai.
 Developed and maintained the faculty and staff handbook, initiated other HR new policies, procedures, and templates.

Main Responsibilities and Achievements:
 Reviewing and updating compensation structures and pay scales.
 Implementation and administration of payroll, overtime, employee leave and attendance.
 Administering and enhancing the HRIS based on departmental needs and requirements.
 Preparing and updating job descriptions.
 Coordinating health insurance services.

1- Providing customer service functions in different sections : ( E-Shop, Yellow Pages )
2- Performing various administrative activities.