Design Director
Lumiere Interiors
Total years of experience :22 years, 0 Months
Interiors Design & Lighting Systems (Owned Business)
(interiors - facad lighting - automation systems - lighting systems & distribution )
Interiors 3d Design with real lighting calculations .
- Planning, restructuring & implementing Service Department structure, working cycle, Human power.
- Main job ( to Analyse the current firm and put a forecast rap plan and implementing procedures)
- create full firm planning & implementing reference.
- Responsible for Maintenance Department, Service Centers All over Egypt.
- Responsible for HQ Service Center ( IBM Authorized Service Center- Lenovo Warranty Provider)
- Responsible For Phone Technical Support Engineers (PTS).-Call Center.
- Responsible for maintaining high service level for the company customers, creating service plans and improving services provided to them.
- Responsible for maintaining RMA inventory on zero level.
Work as a Primary Business Contact for my Company with Lenovo, as I am the head of the Head Quarter IBM Authorized Service Center (Lenovo warranty Service Provider).
- Responsible for Field service Engineers & service center Engineers.
- Responsible For Phone Technical Support Engineers (PTS).-Call Center.
- Act as a Technical Reference & Instructor for the Firm.
- Responsible for Field Service Technical Engineers.
(Indoor- Outdoor - Landscape - Courts), Light Engineer
Imp. Achievements :
1- Courts Lighting design for EL Qatamyia Sports Club.
2- Football Court Lighting design for Union Club in Alex.
Hardware & Software Maintenance - Network Installation -
Monitors Maintenance
Hardware & Software Maintenance - Network Installation- Advertisement design - Web Sites design
Computer - Hardware & Software- maintenance engineer
• University Degree: B.Sc. Electronics Engineering. (Computer) B.Sc. Computer, B.Sc. Communication • University: BENHA HIGHER INSTITUTE OF TECHNOLOGY. • Grade: Good • 3rd year project: ALSU (Arithmetic Logic System Unit) • Graduation project: Home Automation System by computer (Hardware & Software Design) • Project Grade: Excellent. • Graduation year: 2004 - 2005