mohammed osman

• Work with ER Team to achieve the accessibility, availability and publishing activities, events to provide high quality electronic communications services.
• Web site administrator (QU, QU/SHARIA)
• SUNGARD (CMS) maintaining and handling website applications and Content Management System(CMS).
• Web server monitoring, Analytic website traffic and monitoring (Google SEO).
• Web Application development.
• Ellucian's technology solutions maintaining and handling.
• Provide technical support, respond to end user enquiries, comments and suggestions.
• Works with database developer to design, develop and updated databases as they relate to web applications.
• Ensures security requirements of all web sites and related application.
• Maintain web applications in a way to get their optimal performance.
• Data mining and various custom report preparation.
• Round the clock technical support for critical production systems.
• System design & implementations, System administrator and supporting services.
• Offered 24×7 support to the end users and sorted their problems related to my job.
• Designed and enhanced, upgraded and maintained the availability and technical functionality for multiple assigned services.
• Worked closely with application developer and interface designers and editors and IT communications specialists to ensure the system operates in the cutting edge of technology.
• Analyzing, Managing the Enterprise lifecycle networking to improve the quality of a services.
• Provide Training & handle workshop for staff within work environment & Information Technology
• Creating Reports, Project Schedule, Risk Management.
• Familiarity with HTML/XHTML, CSS, PHP, web standards and cross-browser design.
• Proficient with WP, Drupal, Joomla, Moodle.
• Ability to maintain the confidentiality of sensitive and manage information.
• Champion of social media tools( Facebook, Twitter - Twitter site, LinkedIn, Instagram, YouTube, …etc.) and technologies, with a track record of creating and implementing successful social media programs. Keep up-to-date with constantly evolving technologies in online social networking, the blogosphere, search tools, and work closely with applicant to create innovative, effective campaigns.
• Google analytic, Twitter analytic, creating report (daily, monthly, annually).
• Web press create blogs, maintain and handling (blogs).
• Working in Adobe Design Premium CS5(InDesign, Photoshop, Adobe LiveCycle Designer ES2, Dreamweaver, …etc.).

تطوير الانظمة
أدارة الانظمة
أشراف على الانظمة
التاكد من جودة الخدمات التقنية واختبار الانظمة القائمة
أختيار الانظمة التقنية المناسبة للعمل
تدريب الموظفين علي كيفية أستخدام الانظمة الحديثة
• System design & implementations, System administrator and supporting services.
• Offered 24×7 support to the end users and sorted their problems related to my job.
• Networking & security implementations.
• Pc support, Active directory services, Helpdesk and to assist in the development of new ones.
• Designed and enhanced, upgraded and maintained the availability and technical functionality for multiple assigned services.
• Worked closely with application developer and interface designers and editors and IT communications specialists to ensure the system operates in the cutting edge of technology.
• Analyzing, Managing the Enterprise lifecycle networking to improve the quality of a services.
• Provide Training & handle workshop for staff within work environment & Information Technology
• Creating Reports, Project Schedule, Risk Management.
• Responsible for the installation, configuration, deployment, and management of computer hardware and software for the University.
• Monitor and resolve tickets assigned to the queue in the IT Help Desk system based on priority.
• Establish hardware and software standards and participate in the procurement process.
• Manage computer setup and deployment using standard hardware, images and software.
• Develop training materials and procedures, and/or train users in the proper use of hardware and software.
• Assign users and computers to proper groups in Active Directory and provide access to University IT systems.
• Answer users' inquiries regarding computer software and hardware operation to resolve problems.
• Troubleshoot Help Desk tickets and escalate tickets to appropriate support teams.
• Perform timely computer hardware and software upgrades as required.
• Track and analyze trends in Help Desk requests and generate statistical reports.
• Plan, schedule and manage Help Desk resources.
• Supervise Help Desk student workers.
• Networking design & implementations and Networking administrator for (LAN and WAN) .
• Network connectivity troubleshooting.
• Responsible for communication protocols, configuration, integration & security. Investigating, diagnosing and resolve all network problems.
• Secures network system by establishing and enforcing policies, defining and monitoring access.
• Networking & security (ACLs, firewalls, NAT, IDS ) implementations.
• Supporting services. \[Cisco Virtual Network Management Center, Cisco Prime Data Center Network Manager (DCNM), Cisco Prime Collaboration\].
• System design & implementations, System administrator and supporting services.
• Offered 24×7 support to the end users and sorted their problems related to my job.
• Pc support, Active directory services, Helpdesk and to assist in the development of new ones.
• Designed and enhanced, upgraded and maintained the availability and technical functionality for multiple assigned services.
• Worked closely with application developer and interface designers and editors and IT communications specialists to ensure the system operates in the cutting edge of technology.
• Analyzing, Managing the Enterprise lifecycle networking to improve the quality of a services.
• Provide Training & handle workshop for staff within work environment & Information Technology
• Creating Reports, Project Schedule, Risk Management.

Sage ERP, CRM design & implementation (Act, Peachtree).
System Administrator server 2003, 2008. Red hat server & desktop installation
& configuration.
Network design & configuration.
Website administrator (Upgrading, Mailing server, Added Application )
Offered 24×7 support to the end users and sorted their problems related to my job.
Networking & security implementations.
Pc support, Active directory services, Helpdesk and to assist in the development of new ones.

• Worked closely with application developer and interface designers and editors and IT communications specialists to ensure the websites operates in the cutting edge of technology.
• Monitored and maintained the assigned websites and portals on a regular basis and made updated and changes whenever required
• Worked in coordination with different departments and clients to sort out their technical issues and addresses queries in regards to their websites
• Performed a variety of web-master functions to ensure that the website works properly, which includes monitoring its functioning in leading web browsers, its look and feel, navigation and many other Internet issues
• Made sure the compatibility of the website with operating systems like Windows and
Macintosh
• Administered the websites - Ensured that the websites are secured and the access is limited to authorized personnel/clients
• Networking & security implementations.
• Pc support, Active directory services, Helpdesk and to assist in the development of new ones.
• System& Network administrator for Red Hat Enterprise Linux for Servers & Desktops
(configuration, installing), (win server 2003, server 2008), Ms Exchange server.

network configuration
wireless configuration p2p, m2p(outdoor)
Networking & security administrator, configuration ( Routing & Switching ).
Pc support, Active directory services, Helpdesk and to assist in the development of new ones.
Wireless indoor insulation & configuration.
Wireless outdoor instillation. Configuration & troubleshooting.
Structured cabling networks (network installation & cabling cat6).
At sites:
Zain telecommunication company ( wireless outdoor connectivity for 18 sites)
Sayga flour mills (cabling)
Ministry of interior affairs (wireless outdoor)
Central Trading company CTC (wireless outdoor)