Service Delivery Consultant
hewlett-packard(hp)
Total years of experience :8 years, 7 Months
• Work on assigned Remedy tickets
• Supporting Change Management & Incident Management
• Handling the 24X7 Operations & managing various new Projects
• Supporting as a security point of contact(SPOC) between onshore and offshore team.
• Supporting Blue Coat Proxies &Netcache proxies
• Renewing and Upgrading ICA and Verisign SSL certificates on f5 LTM(BigIP)
• Maintain track of all the SSL certs on LTM
• Ordering SSL certificates through Venafi
• Working on F5 ASM module.
• Providing process training, technical training& documentation for new team members
• Work with the client to understand requirement & create design for LTM and GTM
• Implementing work orders for LTM and GTM
• Providing On-call support for Proxy and Load Balancing
• Verify the configurations done by the implementation engineers
• Supporting Change Management & Incident Management
• Handling the 24X7 Operations & managing various new Projects
• Supporting as a security point of contact(SPOC) between onshore and offshore team.
• Supporting Blue Coat Proxies &Netcache proxies
• Renewing and Upgrading ICA and Verisign SSL certificates on F5 LTM(BigIP)
• Maintain track of all the SSL certs on LTM
• Providing process training, technical training& documentation for new team members
• Work with the client to understand requirement & create design for LTM & GTM
• Implementing work orders for LTM & GTM
• Providing On-call support for Proxy and Load Balancing
• Verify the configurations done by the implementation engineers
• Vulnerability tools: Nessus Security Scanner, Retina Security Scanner, GFI LAN Guard, Attack Tool Kit
• Target Mapping Tools: Superscan, Nmap, ScanLine, Fping, Nscan
• Traffic Interception and Analysis: Ethereal, Irish Network Traffic Analyzer, TCPDump.
• Penetration Testing: Metasploit Framework
• Forensic Tools: Encase Forensic Tool, Mycroft v3.0, Forensic Toolkit®(FTK™)
• Forensic Devices: DIBS® Mobile Forensic Workstation, SIM Detective
• Computer Hardware Maintenance, Trouble Shooting and Operating System Installation
• Capable of handling LAN and Wireless LAN, Internet Security & Backup Devices
• Configuring Raid Controllers for Disaster Recovery and Storage.
• Configuring wireless Access Points, Repeaters, Bridges & Routers of D-Link, Senao & Kcorp Lifestyle
• Installing, Configuring, and Managing Microsoft Windows 2000 & XP professional
• Installing, Configuring, and Administering Microsoft Windows 2000 & 2003 server
• Installing & Configuring Sun Solaris on Intel and Spark systems
• Installing & Configuring different Open Source flavors of Linux such as RedHat, Fedora, Mandriva, SuSe Linux etc
• Configuring Web server such as Apache and Internet Information Service(IIS)
• Managing and Configuring DNS & DHCP.
• Administering Active Directory
• Configuring telnet, ftp, rlogin, rsh etc on Linux
• Configuring Squid web caching proxy server
• Configuring SAMBA server for file sharing between Linux and Windows
• Installing Tarballs and RPMs
• Managing Group Policies.
• Configuring Local and Network Printers
• Installing and Managing Exchange 2000 & 2003.
• Configuring and Managing Lotus Domino & Lotus Notes.
• Configuring, Managing and Troubleshooting Outlook 2003, Evolution & Kmail
