Worked as an’ Engagement Manager in association with GET Group, a Global Leader of Passport | ID and IT Solutions. Heading the Engagement Management and the Operations Management Department with direct reporting to the Qatar Country Representation Managing Director. Successfully Managing, Leading, Designed, Developed, Implemented, and Operating Several turn-key Solutions / Projects for Governmental Institutions, Private Organizations and Banking Sector, while applying Effective Communication Skills with Business and Technical Stakeholders at all the levels, and ensuring Optimal Satisfaction.
Effective performance on the execution front of Project Planning, Operations Management, Engagement Management, Projects Management, Lead Management, Research & Development, Solution Design, System Integration, Software Engineering, Process Improvement and Resource Management. Execution of the Projects based on the CMMI Process and Policies in lieu with Project Management Best Practices.
Following are the responsibilities performed as part of the Engagement Manager on the Lead & Account Management, and Engagement & Project Management. Extensive usage of CMMI Procedures, Processes and Policies, PMI best practices and SAP CRM.
Key involvement in the bidding process on the plan and cost estimation of the implementation of the new project
Providing the pre-sales team a project implementation plan including required resources (direct and indirect cost, people, third party support, local requirements) and timelines.
During the bidding phase, assessing the risk of the project, propose appropriate mitigation solutions, estimate all resources with the implementation of the project and provide the estimates to the finance department.
Plan and manage the implementation of the awarded projects which includes preparing the project timeline, allocation of the resources and supervising of all the concerned parties
Ensuring accurate and timely delivery of projects to maintain customer satisfaction and project returns
Responsible on all the activities related to project planning, project timeline, resource allocation and preparation of project budget to ensure smooth running and execution throughout the project execution phase.
Communications on timely basis with all the concern parties to ensure their awareness and understanding of the awarded projects and projects requirement
Communication with Hardware, Software and Procurement to gather information pertaining to project planning, budgeting, and resource allocation.
Liaising with Hardware, Software, Procurement & Logistics and clients to ensure clear and open communication of all projects / clients’ requirement, needs and issues.
Acting as client support manager throughout project implementation, resolve issues and client concerns proactively, and ensure client satisfaction throughout all project phases.
Supervise the implementation of project phases and ensure quality and timely submission of project deliverables and client sign off for each project phase.
Ensuring that the projects are implemented based on the GET standards and quality management system.
Ensure signoffs at milestones, direct client invoicing by finance.
Preparing periodic reports on Project Status, Budget Variance, and Project Issues and Concerns and forward to the Managing Director.
Provide inputs to the divisional plan and operational budget
Ensuring the division policies are developed and periodically reviewed, procedures for various functions are documented and implementation of these policies and procedures are monitored
Ensuring compliance with all legal, contractual, audits, regulatory, risk management and safety requirements and procedures.
Maintain efficiency and cost effectiveness of all processes by ensuring that all the technology needs of the business unit are addressed ( in coordination with corporate IT )
- مجال الشركة:
- خدمات تكنولوجيا المعلومات
- الدور الوظيفي:
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الإدارة