Mohammed Sajeed

Senior Fraud and Claims Ops Representative at WELLS FARGO INDIA PVT. LTD.

• India
• My current job since January 2023

 Monitor and evaluate the quality of cases done by First Level Agent.
 Made quality decisions (accepted or rejected) based on provided Standard operating procedures.
 Monitor and evaluate the deposited Fraud Checks by comparing with good comp checks in OIB.
 Ensuring complete identity verification is done for the customers/members by verifying the details provided such as SSN and other vital data with that of credit bureaus and also double check them by cross referencing with other public records.
 Obtaining information on the purpose and intended nature of the business relationship.
 Check fraud monitoring such as check deposit location, immediate withdrawals and history of negative balance.
 Verifying data provided by the customer with public records (Lexis Nexis).