Assistant General Manager / Operations and IT
MedNet Jordan
Total years of experience :24 years, 6 Months
Inducted as System Administrator, charted a phenomenal growth curve through exceptional performance to merit promotion as Assistant General Manager / Operations and IT
Designation Chronology:
Feb 10 - Present: Assistant General Manager / Operations and IT
Jan 04 - Feb 10: IT Manager
May 01 - Jan 04: System Administrator
Sep 99 - Feb 01: System Administrator and UNIX Developer
Key Responsibilities :
• Planning strategic growth, to expand market share/underlying financial performance in each region. Implementing process improvements to enhance productivity while maintaining consistent processes.
• Establishing complete operational structure in each region, forecasting, tracking and managing functional budget/resources to ensure adequacy to meet project commitments and adherence to forecasts, time, cost and quality constraints. Compiling/ analyzing data to highlight major variances against targets.
• Providing regular reports and analysis to senior management on business development activities of the group, as well as financial and budgetary implications.
• Assessing skills, quality, and efficiency of staff, providing training to accomplish organizational goals/ objectives.Coordinating with departmental heads in developing and controlling performance KPIs.
• Assisting to claim manager for operational workflow, conducting trainings for HR department specifically focus on employee’s turnover and performing annual appraisal for the staff in coordination with claims manager.
• Ensuring procedural adherence. Resolving unexpected technical difficulties, identifying bottlenecks and providing effective solutions.
• Researching emerging information technologies to be assimilated, integrated, and introduced within the organization’s IT infrastructure.
Key Responsibilities :
• Identified and analyzed critical business issues and developed support procedures for enhancing systems.
• Built systems capability that reflects the highest state of technical sophistication consistent with the corporation's needs and budget.Maintaining local document library and interface with MedNet international on usability of documentation.
• Evaluated and identified organizational requirements, established operating procedural standards, concurrently recommended IT infrastructure requirements, ensured acceptable levels of security and data recovery plans.
• Incorporated enhancements in regular audits of data entry to assure quality data input and coordinated with MIS division for user requirements and resolution of application defects.
• Proffered mentoring of computer systems whilst inclusive of various training on new employee, release and remedial.Acted as a local representative to application user group.
• Kept abreast of latest technological advancements and utilized the potentials in order to respond to the distinctive needs of the organization.
Key Responsibilities :
• Conducted regular system checks and preventive maintenance to ensure optimum system performance. Ascertained minimal turnaround time for complaints for system repairs, and minimal backup switchover time.
• Maintained effective relations with MIS division, provided first line support, administered database and performance tune.
• Administered daily operations of all the computer systems, resolved problems related to the day-to-day operations of the unit. Accountably performed task of telecommunications and office automation.
• Managed over all activities pertaining to purchase and installation of hardware from local vendors, oversaw MIS division for installation of new system releases and support agreements with the local 3rd party suppliers.
• Provided technical support to the users, identified system anomalies and recommended appropriate solutions for rectifying them.
• Monitored and coordinated technical operations and liaised with administration, IT managers for understanding other relevant experiences.
Key Responsibilities :
• Organized regular computer system checks to ensure optimum system performance. Monitored system performance reports for anomalies/ implemented immediate remedial measures.
• Incorporated enhancements in existing systems by analyzing/ identifying areas for modification, investigating new technologies, making recommendations to management to decrease production and launch time.
• Responsibly assisted MNI during audits, managed telecommunications and office automation.
• Conducted regular preventive maintenance checks and follow-ups on automated systems, to provide maximum up time. Maintained all MIS documents like manuals and licenses.
Previous professional experience:
Jun 98 - Sep 99: Trainer, Modern Language centre, Jordan
Other Training and Courses: -Effective Leadership -Project Management -Many IT technical courses
