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Mohammad Fuad Shahin, IT Help Desk

Mohammad Fuad Shahin

IT Help Desk·mada

Jordan

Bachelor's degree, Computer Science

Work experience

Total years of experience: 14 years, 7 months

IT Help Desk

May 2014 - Present

mada

Amman, Jordan

May 2014 - Present

Responsible for all LAN elements (responsible for configuration routers and DHCP and troubleshooting the LAN).Basic knowledge on mail server “Microsoft exchange 2010” (responsible for two cluster mail servers (mailbox check the sync between them and add new emails and groups and remove emails and groups and troubleshooting any issues with the sync and the load balancing and emails problems sending and receiving). Responsible for Storage server (add new accounts with new folder with specific permission and upload files). Active Directory users, Group and full centralized control .

Company industry:
Telecommunications
Job role:
Information Technology

IT Clerk

October 2013 - May 2014

Carrefour

Amman, Jordan

October 2013 - May 2014

Troubleshoot the point of sales and scales, and sending force price by networking using local networks and virtual LANs on the domain .Add new users on the system and remove the others depending on email from the human resource. Troubleshoot printers and LDT (Laser Data Transfer) by formatting and install new software.

Company industry:
Sales Outsourcing
Job role:
Information Technology

Intern

June 2013 - August 2013

Bank of Jordan

Amman, Jordan

June 2013 - August 2013

I was working in Compliance and Risks Department as Information Security Clerk, where I was responsible to review the reports related to system access and report any exceptions or violations to the bank information security policy, also to review the configuration of the system security policies and recommend changes when required.

Company industry:
Banking
Job role:
Information Technology

Instructor

June 2012 - June 2013

Knowledge Stations

Amman, Jordan

June 2012 - June 2013

Knowledge Stations is an institute for the Ministry of Information Technology and Communications, where I was delivering courses in:

• ICDL

• Typewriting

Company industry:
Primary, Prep, & Secondary School
Job role:
Information Technology

Data Entry Operator

October 2011 - June 2012

Petra Express

Amman, Jordan

October 2011 - June 2012

Archiving and documenting contracts and other documents for big companies like Orange, banks, … etc.

Company industry:
Business Support Services
Job role:
Information Technology

Education

Philadelphia University

September 2011

September 2011

Bachelor's degree, Computer Science

Jordan

GPA (percentage): 79%

GPA (percentage): 79%

Information Technology- Computer Science

Skills

Soft Skills
Expert
Soft Skills
Expert
CCNA
Expert
CCNA
Expert
MCITP
Expert
MCITP
Expert
Soft Skills
Expert
Soft Skills
Expert

Languages

English
Intermediate
Arabic
Expert