Customer Service
Royal group of companies Ajman
Total years of experience :6 years, 4 Months
Attending customer complaints through phone / emails and suggesting the solution after complete analysis.
Providing data for all After Warranty cases through various reports i.e. reports to be done on excel formats, with accompanying pictures and solutions provided.
Conducting inspection visits to customers’ homes; showroom meets with customers and maintains a report of all such visits.
Receiving complaints from retail showrooms and taking necessary action like inspection, replacement, refund approval, sales return approval, credit note issuance etc.
Ensuring that all required reports are completed on their specified deadlines.
Daily updating case reports / issues on the CSD report on a monthly basis.
Attending the necessary training sessions to develop the skills and to improve the product knowledge.
Maintaining a good working relation with all departments and associates as a whole.
Attending customer complaints through phone / emails and suggesting the solution after complete analysis.
•Providing data for all After Warranty cases through various reports i.e. reports to be done on excel formats, with accompanying pictures and solutions provided.
•Conducting inspection visits to customers’ homes; showroom meets with customers and maintains a report of all such visits.
•Receiving complaints from retail showrooms and taking necessary action like inspection, replacement, refund approval, sales return approval, credit note issuance etc.
•Ensuring that all required reports are completed on their specified deadlines.
•Daily updating case reports / issues on the CSD report on a monthly basis.
•Attending the necessary training sessions to develop the skills and to improve the product knowledge.
•Maintaining a good working relation with all departments and associates as a whole.
Maintaining customers focus on all times and answering to customers inquires using the standard guidelines.
•Taking ownership of complaint, queries and proactively following through to resolution.
Reports.
• Coordinating with showroom manager regarding daily sales & related reports and feedback.
•Analysis reports for fast moving products, business, etc.
•Delivery vehicle monitoring.
•Ability to work independently and good team player.
•Innovative and proactive individual.
•Ensuring that all customers’ queries are well investigated and resolved and escalating queries if appropriate to supervisor.
• Perform various customer service activities including up selling and handling new and existing account
•Handle client problems, answer general inquires and complaints.
•Act as a liaison between clients and operations and other departments to ensure efficient service level are delivered to the clients.
•Assisting management and team manager with any assigned special projects and providing backup to the team manager when required.
courses: Retail Selling & Customer Service 2014 Blue Ocean Academy, Dubai Higher Secondary School Certificate (Science Stream) 2012 Leaders Private School, Sharjah Secondary School Certificate 2010 The New Indian School, Umm-Al-Quwain.