System Administrator
Nizam institute of engineering & technology
Total years of experience :4 years, 0 Months
•Successful hands-on experience with recognized strengths in computer maintenance, problem-solving and troubleshooting, and implementing proactive procedures and systems to avoid problems in the first place.
•Possess solid computer skills with thorough knowledge of Windows Client and Server Operating Systems, Hardware, Networking, local and network printers, and mobile devices
•Phenomenal ability to use Microsoft Office Suite: Microsoft Excel, Microsoft Outlook, and Microsoft Word
•Possess exposure to troubleshooting and resolve issues in IT Service Management Tool
•Expertise in handling advanced troubleshooting with respect to client operating systems and major applications such as Microsoft Outlook email client
•Ability to communicate technical issues and perform both individually and by collaborating with team
•Proven multitasking and coordination skills
•Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware.
• Discuss computer hardware and software requirements with the organization as per the requirement
•Handle the process of support by creating and resolving the Incidents
•Installation of various Hardware (Printers, Scanners etc.) in a network and troubleshooting any issue related to it.
•Maintain logs of the hardware equipment and licensed business software pushed onto the Laptops and workstations
•Monitor the LAN/WAN network environment including Routers, Switches, Firewalls, and Internet access
•Responsible for new hardware upgrades: Install, Move, adds, changes in laptop and desktop environment
•Create technical documentation as required for system related changes and updates roll out
•Responsible for handling User account setup, Management and disablement in accordance with HR Management
• Work with the team, responsible for providing the first line of technical support for computers, operating system, Printers, applications, Desk phones, database and servers.
• Responsible for new hardware upgrades: Install, Move, adds, changes in laptop and desktop environment
•Create technical documentation as required for system related changes and updates roll out
•Responsible for handling User account setup, Management and disablement in accordance with HR Management
•Work with the team, responsible for providing the first line of technical support for computers, operating system, Printers, applications, Desk phones, database and servers for customers.
Responsible for new hardware upgrades: Install, Move, adds, changes inlaptop and desktop environment
* Create technical documentation as required for system related changes and updates rollout
* Responsible for handling User account setup, Management and disablement in accordance with HRManagement
* Work with the team, responsible for providing the first line of technical support for computers, operating system,
Printers, applications, Desk phones, database and servers for customers.
* Handle queries with respect to Intranet websites dedicated for accessing company resources such as Payroll details,
Career details, Internal Job postings and online training etc.
* Apply basic diagnostic techniques to identify problems and perform appropriate troubleshooting to resolve issues.
* Answer basic questions about operation and configuration of software applications.
* Provide support via Telephone, Remote Desktop application and by reaching to the desk
* Perform timely checks for Microsoft updates on machines.
* Troubleshoot Internet browser related issues when websites are not accessible
* Resolve Internet connectivity issues on Laptops and workstations
Key Achievements:
* Took initiative for handling queries from the Users while educating them on usage of computer systems and
application and received applauds
* Recognized as Team player for being involved in handling the incidents for providing prompt resolution and received