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SVETLA SAMY, Administration assistant/ Customer service specialist

SVETLA SAMY

Administration assistant/ Customer service specialist·Edenred

Egypt

Bachelor's degree, Art

Work experience

Total years of experience: 19 years, 9 months

Administration assistant/ Customer service specialist

July 2020 - Present

Edenred

Sofia, Bulgaria

July 2020 - Present

Company industry:
Financial Services
Job role:
Finance and Investment

Administration/Personal Assistant

June 2018 - February 2020

Dental center

Bulgaria

June 2018 - February 2020

Registration, accommodation of patients,
Participation in drawing up the work schedule;
Follow the proper working process; emails;
Monitoring compliance with the rules of procedure by all visitors; Keeping business correspondence in Bulgarian and English; Organizing the overall performance in the office, Oversee facilities services, maintenance activities and ensure operations adhere to policies and regulations
Provides supplies by identifying needs for reception, H.K, mail room, and kitchen; establishing policies, procedures, and work schedules.
Company industry:
Dental Center & Clinic
Job role:
Administration

Administration/ HR OFFICER

June 2015 - June 2018

Ob/Gyn Hospital Dr.Shterev

Bulgaria

June 2015 - June 2018

Maintaining physical and digital personnel records like employment contracts and requests,
Update internal databases with new hire information, Create and distribute guidelines and FAQ documents about company policies, Gather payroll data like bank accounts and working days, Publish and remove job ads, Schedule job interviews and contact candidates as needed, Prepare reports and presentations on HR-related metrics like total number of hires by department,
Develop training and on boarding material, Respond to employees questions about benefits and vacation balance
Company industry:
Medical Hospital
Job role:
Medical, Healthcare, and Nursing

Office Manager/personal assistant

June 2014 - October 2015

Dental Clinic Nuriden

Bulgaria

June 2014 - October 2015

Welcome, registration and accommodation of patients; Participation in drawing up the work schedule; Follow the proper working process;
Monitoring compliance with the rules of procedure by all visitors; Presentations;Keeping business correspondence in Bulgarian and English; Organizing the overall performance in the office; Scheduling meeting and appointments for CEO, take accurate minutes of meeting; book travel arrangements
Company industry:
Other Healthcare Services
Job role:
Administration

HR Assistant

September 2013 - June 2014

Security Service “Viking-Nikolov"

Bulgaria

September 2013 - June 2014

Answer and direct phone calls, Organize and schedule meetings and appointments
Maintain contact lists, Produce and distribute correspondence memos, letters, faxes and forms
Assist in the preparation of regularly scheduled reports, Develop and maintain a filing system
Order office supplies, Book travel arrangements, Submit and reconcile expense reports
Provide general support to visitors, Provide information by answering questions and requests
Take dictation, Research and creates presentations Generate reports, Handle multiple projects
Prepare and monitor invoices.
Company industry:
Private Security Services
Job role:
Human Resources and Recruitment

Administration Assistant

March 2006 - June 2013

Nansy marketing solutions Ltd

Bulgaria

March 2006 - June 2013

Take accurate minutes of meetings, Coordinate office procedures, Reply to email, telephone or face to face enquiries, Develop and update administrative systems to make them more efficient, Resolve administrative problems, Receive, sort and distribute the mail, Answer telephone calls and pass them on, Manage staff appointments, Oversee and supervise the work of junior staff, Maintain up-to-date employee holiday records, Coordinate repairs to office equipment, Greet and assist visitors to the office
Company industry:
Marketing
Job role:
Administration

Education

Southwestern University Neofit Rilski -Bulgaria

June 2002

June 2002

Bachelor's degree, Art

Bulgaria

View attachment

Skills

CONSULTING
Expert
CONSULTING
Expert
ART
Expert
ART
Expert
Admin Assistant
Expert
Admin Assistant
Expert
Administration
Expert
Administration
Expert
Office Work
Expert
Office Work
Expert
Front Office
Expert
Front Office
Expert
Customer Service
Expert
Customer Service
Expert
ACCOUNTING SOFTWARE
Intermediate
ACCOUNTING SOFTWARE
Intermediate
BUSINESS CORRESPONDENCE
Expert
BUSINESS CORRESPONDENCE
Expert
CASHIER
Intermediate
CASHIER
Intermediate
MICROSOFT OUTLOOK
Intermediate
MICROSOFT OUTLOOK
Intermediate
TYPING
Expert
TYPING
Expert
COMMUNICATION SKILLS
Expert
COMMUNICATION SKILLS
Expert
office administration
Expert
office administration
Expert
mail
Expert
mail
Expert
marketing
Intermediate
marketing
Intermediate
outlook
Intermediate
outlook
Intermediate
office management
Expert
office management
Expert
negotiation
Expert
negotiation
Expert
problem solving
Expert
problem solving
Expert
Admin Assistant
Expert
Admin Assistant
Expert
Administration
Expert
Administration
Expert
Office Work
Expert
Office Work
Expert
Front Office
Expert
Front Office
Expert
Customer Service
Expert
Customer Service
Expert

Languages

Bulgarian
Expert
English
Expert
Russian
Intermediate

Training and Certifications

Certifications
PHP
Aug 2019 - Jan 2020
Symfony
Aug 2019 - Jan 2020
MS PowerPoint
Dec 2019 - Mar 2020
MS WORD
Dec 2019 - Mar 2020
MICROSOFT OFFICE / EXCEL
Feb 2020

Hobbies

  • Design
  • fashion
  • FITNESS