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SVETLA SAMY

Administration assistant/ Customer service specialist

Edenred

Location:
Egypt - Cairo
Education:
Bachelor's degree, Art
Experience:
17 years, 10 months

Work Experience

What's your work experience? Your experience is one of the most important sections in a CV.
List all relevant responsibilities, skills, projects, and achievements against each role.  If you're a fresh grad, you can add any volunteer work or any internship you've done before.
Add Experience

Total Years of Experience:  17 Years, 10 Months   

July 2020 To Present

Administration assistant/ Customer service specialist

at Edenred
Location : Bulgaria - Sofia
June 2018 To February 2020

Administration/Personal Assistant

at Dental center
Location : Bulgaria
Registration, accommodation of patients,
Participation in drawing up the work schedule;
Follow the proper working process; emails;
Monitoring compliance with the rules of procedure by all visitors; Keeping business correspondence in Bulgarian and English; Organizing the overall performance in the office, Oversee facilities services, maintenance activities and ensure operations adhere to policies and regulations
Provides supplies by identifying needs for reception, H.K, mail room, and kitchen; establishing policies, procedures, and work schedules.
June 2015 To June 2018

Administration/ HR OFFICER

at Ob/Gyn Hospital Dr.Shterev
Location : Bulgaria
Maintaining physical and digital personnel records like employment contracts and requests,
Update internal databases with new hire information, Create and distribute guidelines and FAQ documents about company policies, Gather payroll data like bank accounts and working days, Publish and remove job ads, Schedule job interviews and contact candidates as needed, Prepare reports and presentations on HR-related metrics like total number of hires by department,
Develop training and on boarding material, Respond to employees questions about benefits and vacation balance
June 2014 To October 2015

Office Manager/personal assistant

at Dental Clinic Nuriden
Location : Bulgaria
Welcome, registration and accommodation of patients; Participation in drawing up the work schedule; Follow the proper working process;
Monitoring compliance with the rules of procedure by all visitors; Presentations;Keeping business correspondence in Bulgarian and English; Organizing the overall performance in the office; Scheduling meeting and appointments for CEO, take accurate minutes of meeting; book travel arrangements
September 2013 To June 2014

HR Assistant

at Security Service “Viking-Nikolov"
Location : Bulgaria
Answer and direct phone calls, Organize and schedule meetings and appointments
Maintain contact lists, Produce and distribute correspondence memos, letters, faxes and forms
Assist in the preparation of regularly scheduled reports, Develop and maintain a filing system
Order office supplies, Book travel arrangements, Submit and reconcile expense reports
Provide general support to visitors, Provide information by answering questions and requests
Take dictation, Research and creates presentations Generate reports, Handle multiple projects
Prepare and monitor invoices.
March 2006 To June 2013

Administration Assistant

at Nansy marketing solutions Ltd
Location : Bulgaria
Take accurate minutes of meetings, Coordinate office procedures, Reply to email, telephone or face to face enquiries, Develop and update administrative systems to make them more efficient, Resolve administrative problems, Receive, sort and distribute the mail, Answer telephone calls and pass them on, Manage staff appointments, Oversee and supervise the work of junior staff, Maintain up-to-date employee holiday records, Coordinate repairs to office equipment, Greet and assist visitors to the office

Education

What's your educational background?
Let employers know more about your education; remember, be clear and concise.
June 2002

Bachelor's degree, Art

at Southwestern University Neofit Rilski -Bulgaria
Location : Blagoevgrad, Bulgaria

Specialties & Skills

CONSULTING

ACCOUNTING SOFTWARE

BUSINESS CORRESPONDENCE

MICROSOFT OUTLOOK

COMMUNICATION SKILLS

office administration

marketing

office management

negotiation

problem solving

Admin Assistant

Administration

Office Work

Front Office

Customer Service

Languages

Do you speak more than one language?
For some jobs, fluency in one or more foreign languages is a plus, so add your language skills to get better results.

Bulgarian

Expert

English

Expert

Russian

Intermediate

Training and Certifications

MICROSOFT OFFICE / EXCEL ( Certificate )

Issued in: February 2020

MS WORD ( Certificate )

Issued in: December 2019 Valid Until: - March 2020

MS PowerPoint ( Certificate )

Issued in: December 2019 Valid Until: - March 2020

Symfony ( Certificate )

Issued in: August 2019 Valid Until: - January 2020

PHP ( Certificate )

Issued in: August 2019 Valid Until: - January 2020

Hobbies and Interests

Share your hobbies and interests so employers can know more about you.
Help employers know more about you by looking at your hobbies and interests

FITNESS

fashion

Design

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