Operational Administrator
Burberry
Total years of experience :15 years, 6 Months
Create, update and maintain in store employee records on a weekly basis e.g. employee absence records, tracking holiday’s, sickness & other absences
Liaise with central human resources (HR) team to ensure both parties have copies of employee’s up to date records including personal details, signed contracts, visa details, etc.
Complete the correct paperwork and communicate effectively to ensure all contractual & personal changes are processed by HR in a timely manner
Provide HR with complete and accurate documentation for new starters and leavers
Update on a weekly basics the store variance report, sent this report to payroll and ensure that
monthly payroll deadlines are met
Raise purchase orders when necessary
Complete any other administrative tasks as required by the Store Management team
Update weekly reports - sales figures, VAT & footfall
Process and report the daily banking from the previous business day to the store management
team
Trained in Health and safety and responsible in providing training for staff ( First Aider and Fire
Warden)
Sole responsible for APP ( Asset Profit and Protection) Department for the store, were I have to train
the staff on the jobs and responsibility how to control loss and there responsibility
• Assume management responsibility for assigned services and activities of the administrative division within an assigned department including budgeting, accounting, personnel, information technology, and administrative support programs and services.
• Working for a flagship store
• Checking of Audit Compliance for all the Stores in UAE market.
• Achieved green Audit bench mark at all the internal audit Visit.
• Manage and participate in the development and implementation of goals, objectives, policies, and priorities for assigned programs, recommend and administer policies and procedures.
• Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures, recommend, within departmental policy, appropriate service and staffing levels.
• Plan, Direct and coordinate, and review the work plan for assigned staff, assign work activities, projects, and programs, reviews and evaluate work products, methods, and procedures, meet with staff to identify and resolve problems.
• Perform a variety of personnel administration functions, review employee evaluations, ensure accuracy and completeness, and review formal documents including reprimands, suspensions, and terminations.
• Ensure department compliance with existing personnel laws and regulations, implements new laws and policies as they become effective.
• Oversee the maintenance and troubleshooting of department information systems functions, develop and implement training programs as needed.
• Select, train, motivate and evaluate assigned personnel, provide or coordinate staff training, work with employees to correct deficiencies, implement discipline and termination procedures.
• Serve as staff on variety of boards, commissions, and committees, prepare and present staff reports and other necessary correspondence.
• Provide responsible staff assistance to assigned department head.
• Conduct a variety of organizational studies, investigations and operational studies, recommend modifications to existing department programs, policies, and procedures as appropriate.
• Perform related duties as required.
• Handling external and internal communications or management systems.
• To assist with company stock checks in accordance to written instructions.
• To ensure that all deliveries, documentation, and returns are dealt with an accurate and prompt manner.
• To assist the manager with administration of the store in line with company procedures.
• Maximizing store profitability by the promotion of key margin lines whilst exceeding sales target.
Organize and coordinate resources to support the delivery of information and services.
Create and oversee project schedules and report progress to project sponsors, team members and other stakeholders.
Enter manual transactions to allow accurate data entry based on customer criteria.
Perform reviews on all exceptions, including digitized, electronic and manual to support accurate downstream processes.
Receive, sort, batch and/or log information.
Validate data and make contacts to resolve simple problems. Balance report totals and system generated information
Assist in processing the company’s transactions while following established policies and procedures.
Ensure the accurate recording of financial transactions related to accounts receivable & payable.
Assist in periodic audits of financial records by completing assigned schedules and projects.
Respond to inquiries from other departments and external clients and vendors in a friendly and efficient manner.
Identify and address delivery problem areas with vendors in a timely and constructive manner.
Monitor office supplies so that adequate supply of office items are on hand when needed, and coordinate with management monthly to order necessary replacements.
Provide responsive customer service and resolve client issues quickly and efficiently.
File and maintain accounting records.
Interested in working in an organization that recognizes achievement and rewards performance. My educational background and work experience in Administration, Customer Service and Accounting department will enable me to perform well as a member of your team. My diligence, keenness to learn, ability to work in-group and adapt to different environments are my strengths. Further more, my education has provided me with necessary background to function competitively in the market. Through my employment experience, I have demonstrated my professionalism, reliability and initiative. If given an opportunity to work for your organization, I will strive to be worthy of the confidence reposed in me.