Customer Operations Executive
Sun And Sand Sports
Total years of experience :8 years, 3 Months
• Responsible for the consolidating of the seasonal pre-booking orders from the customers.
• Identify the style that has been confirmed & cancelled by Nike for customer's information.
• Checking of allocation style to Category Managers.
• Preparing records for items received to disseminate retail and wholesale stocks.
• Preparing seasonal Performa invoice for all wholesale customers before the seasons start.
• Prepare and update a Master file with all the data about the product.
Daily:
• Sending updated pre-booking order summary three times a week to all wholesale Salesman for their tracking reference.
• Follow up for the confirmation to pick and pack the available items of pre-booked orders.
• Informing the customer for the availability of items, for them to confirm the shipment and to process with the payment.
• Entering sales order and replenishment in the system as per customer or Salesman's request.
• Send the Performa invoice to customer for approval.
• Follow up with the Account Managers and Accounting Department to secure payments.
• Confirming the orders with delivery details and packing instructions.
• Preparing invoices and packing list for the customers after the warehouse have done the pick and pack.
• Sending invoice & packing list with airway bill to the customers.
• Coordinating the warehouse and customer regarding to their shipment.
• Provides updated stock list of available items with details (images and size run)
• Registering COC (Chamber of Commerce)
• One-point contact for all key accounts. (El Faleh Sports House, Sports Ghornatah, Algarawi, U-Mark, Delta Marketing, Moonstone Shoes Trading.)
• Sending Daily sales / Weekly sales report to Sales Manager.
• Reporting Direct to NIKE Supply chain Director.
➢ Bachelor of Commerce (B.Com) from Osmania University, Hyderabad. India.