محمد بهاء محمود رضوان, IT support assistant

محمد بهاء محمود رضوان

IT support assistant

Talal abou gazalah organization

Location
Egypt
Education
Bachelor's degree, Electronics and communication
Experience
14 years, 1 Months

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Work Experience

Total years of experience :14 years, 1 Months

IT support assistant at Talal abou gazalah organization
  • Egypt - Cairo
  • My current job since May 2015

Solve our colleagues pc problems
solve any connection problem and applications problems also

Retail and customer site technical support specialist at TEDATA
  • Egypt - Cairo
  • March 2013 to May 2015

Perform daily tasks of technical issues using established performance tools procedures
Handle customer site technical and new installation visits as well
Configure ADSL CPE and other configurations
Identify errors and create tickets for any other related esclation to handle the customer problems
Develop and design applications to assist daily stock activities

Application support engineer at Good News Group
  • Egypt - Cairo
  • June 2012 to March 2013

Monitoring our company's servers in Saudi Arabia, Bahrain and Emirates solving connection problems and supporting mobile applications running on the servers, supporting content and data entry applications locally, solve our home colleagues VPN problems and help them to acheive their tasks

trainee at ITEC
  • Egypt
  • November 2010 to September 2011

trainee at mcit scholarship at raya

trainer at egypt telecom
  • Egypt
  • July 2005 to September 2006

dealing with the components and the program in the company.

Education

Bachelor's degree, Electronics and communication
  • at faculty of engineering
  • May 2009

Specialties & Skills

Microsoft PowerPoint
Call Center Development
Call Center
ms word,access,excel,powerpoint
software and hardware support
Microsoft office package

Languages

Arabic
Expert
English
Intermediate
French
Intermediate

Memberships

raya
  • trainee
  • November 2010

Training and Certifications

MCIT scholarship (Training)
Training Institute:
ITEC mansoura
Date Attended:
September 2010
Duration:
1600 hours
technical training (Training)
Training Institute:
telecom egypt
Date Attended:
June 2007