ليلى محمد AB, Dubai, UAE Sr Service Engineer

ليلى محمد AB

Dubai, UAE Sr Service Engineer

SharafDG

البلد
الإمارات العربية المتحدة - دبي
التعليم
دكتوراة, Infrastructure Management
الخبرات
4 years, 5 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :4 years, 5 أشهر

Dubai, UAE Sr Service Engineer في SharafDG
  • الإمارات العربية المتحدة - دبي
  • أبريل 2010 إلى مايو 2012

„« Attend to all customer complaints, attend to critical complaints, and diagnose the problem and recommend appropriate solution.
„« Servicing and maintaining computer & software related equipment such as Win 2008, Oracle VM Virtual box, DNS, ERP, POS, Mails, printers, and scanners
„« setting up and maintaining PCs Hardware and systems running in POS, Retail software, Windows, MAC OS X Leopard 10.5 to 10.7 and Onsite also. Give basic support L1/L2 for the iphone, blackberry dealing with technical issues.
„« Maintaining KPI, Operation management, Inventory managment, Service Operation procedure implementations, Vendor management, Customer service, Service quality management, Escalations and reporting process.
„« Configuration in Microsoft products, LAN, VLAN, MAC (Apple), Solaris Servers, and Cisco routers (ADSL, Backup and Recovery), Point of Sale (POS).

Field Support Engineer في Accel Frontline
  • الهند
  • يناير 2009 إلى ديسمبر 2009

Jan 2009 - Dec 2009 Accel Frontline Kochi, India
Field Support Engineer
"" Maintained Core banking network of reputed banks like SBI, SIB, and CSB etc.
"" Coordinating Technicians for maintenance and service related issues, giving solution
For core problem.
"" Maintained customer raised problem on servicing, contact customer and try to solve
that time or next service.
"" Configuration of client's equipment via modem/DSL Router and Client Server Software Applications in servers.
"" Configuration and Maintenance of RAID.
"" Experience in servicing Server, Desktop and router.

IT engineer في SIFL
  • الهند
  • أكتوبر 2007 إلى ديسمبر 2008

Oct 2007 - Dec 2008 SIFL Thrissur, India
IT engineer
"" Giving technical support for system related issues
"" ERP was implemented and trained employees.
"" System related training and how to maintain was given to employees.
"" Checking, maintaining requirements and ordered parts for systems.
"" Experience on Services and

الخلفية التعليمية

دكتوراة, Infrastructure Management
  • في Accel Frontline Ltd
  • مارس 2009

Jan 2009 - Mar 2009 PG Diploma Infrastructure Management + ITIL, India IT

بكالوريوس, Computer Science
  • في Calicut university
  • سبتمبر 2007

Aug 2003 - Sep 2007 Calicut university, India Computer Science, Bachelor (BTech)

Specialties & Skills

اللغات

الانجليزية
متمرّس
الهندية
متمرّس
الملايام
متمرّس
التاميلية
متمرّس

العضويات

Alumini
  • Active member
  • September 2007

التدريب و الشهادات

Yes (الشهادة)
تاريخ الدورة:
March 2012
صالحة لغاية:
March 2012
NO (الشهادة)
تاريخ الدورة:
February 2012
صالحة لغاية:
February 2012