Dubai, UAE Sr Service Engineer
SharafDG
Total years of experience :4 years, 5 Months
„« Attend to all customer complaints, attend to critical complaints, and diagnose the problem and recommend appropriate solution.
„« Servicing and maintaining computer & software related equipment such as Win 2008, Oracle VM Virtual box, DNS, ERP, POS, Mails, printers, and scanners
„« setting up and maintaining PCs Hardware and systems running in POS, Retail software, Windows, MAC OS X Leopard 10.5 to 10.7 and Onsite also. Give basic support L1/L2 for the iphone, blackberry dealing with technical issues.
„« Maintaining KPI, Operation management, Inventory managment, Service Operation procedure implementations, Vendor management, Customer service, Service quality management, Escalations and reporting process.
„« Configuration in Microsoft products, LAN, VLAN, MAC (Apple), Solaris Servers, and Cisco routers (ADSL, Backup and Recovery), Point of Sale (POS).
Jan 2009 - Dec 2009 Accel Frontline Kochi, India
Field Support Engineer
"" Maintained Core banking network of reputed banks like SBI, SIB, and CSB etc.
"" Coordinating Technicians for maintenance and service related issues, giving solution
For core problem.
"" Maintained customer raised problem on servicing, contact customer and try to solve
that time or next service.
"" Configuration of client's equipment via modem/DSL Router and Client Server Software Applications in servers.
"" Configuration and Maintenance of RAID.
"" Experience in servicing Server, Desktop and router.
Oct 2007 - Dec 2008 SIFL Thrissur, India
IT engineer
"" Giving technical support for system related issues
"" ERP was implemented and trained employees.
"" System related training and how to maintain was given to employees.
"" Checking, maintaining requirements and ordered parts for systems.
"" Experience on Services and
Jan 2009 - Mar 2009 PG Diploma Infrastructure Management + ITIL, India IT
Aug 2003 - Sep 2007 Calicut university, India Computer Science, Bachelor (BTech)