Key Account Manager/ Customer Success Manager
Bayt.com
Total years of experience :11 years, 2 Months
End to End SaaS & TaaS Sales for products in - Recruitment Solutions, Talent Management - Applicant Tracking System, Virtual Events, Online Assessment Tests & On boarding Solutions.
➢Collaborated with internal teams to define customer success metrics and measure customer success.
➢Analysed customer feedback to identify key customer needs and preferences, resulting in a 100% increase in customer satisfaction.
➢Engaged in Cross Selling & Upselling to retain Key clients and grown their spend on overall solutions.
➢Over Achieved Sales quotas for 2018, 2019 & 2020.
Developed and facilitated team-building activities to foster collaboration and improve team performance.
➢Improved team morale and motivation through positive reinforcement and team building activities, resulting in improved team performance.
➢Identified and addressed impediments to team progress and success, resulting in a smoother flow of work and improved team morale.
Created and implemented customer segmentation strategies to target and engage different customer groups.
➢Utilized customer feedback to identify customer needs and develop customized solutions.
➢Built and maintained relationships with key clients, resulting in a 100% increase in customer loyalty.
Developed and implemented a sales playbook that standardized sales techniques, resulting in a 100% improvement in sales conversion rate.
➢Site visits for corporate clients and handled MICE sales.
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