Sales And Marketing Manager
Wani Technologies Pvt Ltd
Total years of experience :12 years, 5 Months
• Travel to companies and businesses to sell industrial equipment for Packaging uses.
• Check out existing equipment and recommend upgrades or replacements.
• Show exactly where to place the equipment and demonstrate its uses.
• Provide competitive information such as pricing data, or bundling arrangements in order to establish negotiated pricing contracts for assigned products.
• Perform product demonstrations, installations, and application support.
• Travel throughout assigned territory to call on regular and prospective customers to solicit orders or talks with customers on sales floor or by phone.
• Take orders and deliver products.
• Estimate date of delivery to customer, based on knowledge of manufacturing department’s production and delivery schedules.
• Arrange for installation and test-operation of machinery and recommends solutions to product-related problems.
• Arrange for repairs as needed.
• Manage and develop new customers, while maintaining existing sales within assigned customers and a given sales territory.
• Develop a daily/weekly call list to key acoounts and maintain information accuracy monthly.
• Review monthly the best monitoring sales report with management to determine if goals and objectives are being met.
• Develop and implement customer service policies and procedures
• Define and communicate customer service standards
• Review and assess customer service contracts
• Oversee the achievement and maintenance of agreed customer service levels and standards
• Direct the daily operations of the customer service team
• Plan, prioritize and delegate work tasks to ensure proper functioning of the department
• Ensure the necessary resources and tools are available for quality customer service delivery
• Review customer complaints
• Track customer complaint resolution
• Handle complex and escalated customer service issues
• Identify and implement strategies to improve quality of service, productivity and profitability
• Liaise with company management to support and implement growth strategies
• Co-ordinate and manage customer service projects and initiatives
• Evaluate and performance manage staff
• Identify and address staff training and coaching needs
• Develop deep understanding of client business issues and their business as a whole
• To Finalize the packing change parts layouts in co-ordination with R&D and production
• Develop Parts and decide packing configuration for new products
• Testing protocols for packing materials
• Developing unique pack for bulk packing products of Pharma and FMCG clients to local and export markets,
• Consistent development in cost effective packing
• To initiate & Co-ordinate for preparation, approval and release of packaging material & artworks for regulated markets.
• Setting new packages as per client requirement.
• Samples to be forwarded to clients
• Tentative costing packaing materials
• Client Development and client Audit
• Co-ordination with research and development department
• Handle complaints & queries of internal customers regarding packing material
• Participates in trade shows
• Sets the Construction Material sales direction including vision, strategy, competitive environment, short and long term needs.
• Develops and executes the business plan, to achieve agreed revenue, volume and margin targets for designated products.
• Drives rigorous and accurate processes to forecast sales and ensure availability of product to meet market requirements.
• Market intelligence gathered by the direct sales strategy and relationships with key partners.
Ensures participation of sales personnel in the formulation and implementation of company strategy and processes.
• Constructs detailed customer database and business plans aligning with marketing, production, and logistic capabilities, to meet the revenue and profit plans of the company.
• Translates company priorities into sales priorities, identifying implications of pricing strategies, marketing strategies, etc. on both individual customers and on the overall customer base.
• Establishes personal contact with key customers and regularly monitors the handling of large accounts.
• Analyze slow moving and obsolete inventory and find ways to move it around.
• Transfer a clear and correct image about the market situation on monthly basis to the top management to help them take the right decisions on the right.
• In conjunction with marketing, evaluates and analyzes individual product line performance, advising on promotion effectiveness, pricing, price movements, competitor activities, quality, distribution channels, etc.
• Conduct market and competitor analysis.
• Monitor the sales and the products stock on a daily basis.
• Responsible for office supply orders, shipping & receiving of parcels/documents.
• Reception, filing, order entry, database management, supply ordering, mail processing and answering phones.
• Contribute to the achievement of revenue, unit sales and customer engagement through effective sales process management, increasing customer retention and efficient distribution strategy.
• Research and targets new customers and new sales opportunities, initiates action plans to approach and secure new business for the Division.
• Manage customer requirements using a proactive approach, for on-time delivery taking into account lead-times, product specification changes and customer demand
• Develop and maintain a strong working relationship with the key contacts.
• Ability to manage every element of the sales process on an individual level including projects.
• Develop and sell a range of profitable products and Services for the Industry that suits the end users requirements.
• Developing new clients.
• To be continuously exploring new opportunities in getting the product into the market by utilizing possible synergies
Master of Management Studies (MBA) - “Marketing”(Mumbai University) Rizvi Institute of Management Studies And Research, Bandra, Mumbai
Import and Exports Diploma in Export Import Management – (Recognized by DEC, Govt of India)
Bachelor of Commerce (B.Com, Mumbai University) Rizvi Collage Of Arts Science And Commerce Bandra west Mumbai
H.S.C (Commerce,Mumbai University) Rizvi Collage Of Arts Science and Commerce Bandra west Mumbai
S.S.C (Mumbai University) St Theresa’s High School Bandra west Mumbai
