general manager operations
KFSE Pvt Ltd
Total years of experience :19 years, 0 Months
Managed the Operations of Corporate division and retail division, continuously analyzing the market trends and advising the manufacturers in product changes and developing new products to keep ourselves ahead of the market.
Roles & Responsibilities:
Operational Tasks: Overseeing daily business operations concerned with Accounts, Sales, Purchase, HR, Retail division and Logistics. Improving company revenue and reducing expenses through efficient resource management. Establish and implement departmental policies, goals, objectives, and procedures. Recommend locations for new stores or oversee the remodeling of current facilities. Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)
Procurement: Design, plan and implement sourcing and purchasing strategies. Search and source potential suppliers and vendors. Negotiating pricing and payment terms. Monitoring the quality of products provided within budgetary limits and on time. Timely payments to the vendors as per payment terms. Forecast levels of demand for services and products. Ensure cordial relationship is maintained with the vendors. Maintains a network of professional contacts in order to discover new opportunities for good deals on orders. Attends trade conferences to meet potential new suppliers. Checks inventory, tracks how inventory is used and adjusts purchasing habits in accord with apparent trends. Forecasts demand for certain products and makes orders accordingly.
Facilities management: Ensure office and warehouse facilities are clean. Safety measures and policies for staff and facilities. Facility contract management, security, lift, space management and utilities.
Human Resource: Determine staffing requirements, hiring and training the staff and oversee all personnel processes. Manage staff, preparing work schedules and assigning specific duties. Ensure employees work productively and develop professionally.
Sales: Researching and identifying growth opportunities, B2B and B2C sales, Govt. and projects sales. Determine pricing and monetary policies. Plan of action for growth in turnover and profitability.
Strategic Planning: Design strategy and set goals for growth. Develop and implement product marketing strategies including advertising campaigns and sales promotions.
Financial Planning: Looking at the future of the business and making key investments and investment recommendations. Creating and managing budgets, analyzing accounting and financial data. Review financial statements and determine areas needing cost reduction.
Customer Service: Excellent hospitality, timely delivery of promises and prompt issues resolutions.
Roles and Responsibilities:
• Administrative tasks: Implementation of departmental procedures and processes and ensure its proper execution, effective and secure documentations, recruitment, staff performance appraisal standards and skill development trainings, procurement and cost effective utilization of office supplies, operational cost effectiveness and increase profitability, inter departmental issues resolutions, manage schedules and deadlines.
• Customer Service: Customer relations and retentions, prompt response and resolutions to customer queries and issues, feedbacks and resolution reports.
• Sales: Plan and initiate first time breakthroughs, indoor and outdoor sales support, Key Account Management,
• Accounting: Payment terms, timely collections, invoicing and payment reports. s
• Procurement: Research and find best and profitable suppliers, ensure purchased items are delivered as promised with right quantity and quality, purchase and vendor records management, preparing and releasing orders.
• Properties: Managing Company Managing Directors properties, registrations, Issues resolutions.
• Public Relations: Relationship management with Govt. Organizations, Media and clients.
• Finance: Vehicle purchases, research financers, ensure best finance deals, select financers, scrutinize the documents required and prepare the final documents.
Managed a team of approximately 65 employees in a busy work environment. Established and implemented departmental policies, goals, objectives, and procedures. Ensuring compliance to all Environmental Health & Safety goals & objectives. Produced and implemented Operations manuals which define how the business is to be run.
Roles & Responsibilities:
• Administrative tasks: Plan and coordinate administrative procedures and systems and devise ways to streamline processes, delegate tasks as per skill sets, address employee satisfaction issues promptly, ensure operational cost effectiveness and increase profitability, proper documentations, monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints, inter departmental issues resolutions, organizing and conducting meetings, staff recruitment, training & development, adhere to high ethical standards and comply with all regulations/applicable laws
• Facilities management: Building and ground maintenance, cleaning, health and safety, facility contract management, security, space management and utilities.
• Procurement: Analyse and discover profitable suppliers, ensure in securing best buys, purchase records management, risk management for purchase and supply agreements, vendor relations, control spending by building the culture of savings, decide and release purchase orders.
• Customer Service: Ensure prompt responses to clients and issues are resolved under the set timelines, customer feedback reports and actions to ensure clients satisfaction.
• Sales: Ensure Quotes are submitted on time, data mining for new client’s acquisitions, ensure on field and indoor sales team work in tandem for the sales break throughs, sales reports and leads analysis, Key Account Management, Govt and corporate tender preparations and participations, tender and contract break throughs, preparing contract and agreement documents as per B2B deals.
• Accounting: Ensuring timely invoicing, tracking bills receivables ageing & timely collections.
• Logistics: Ensure local and overseas deliveries are on time, Cost & time effective delivery schedules, driver’s management, ensure proper vehicles maintenance and employees transportation management.
• Registrations: Set vendor registration procedures and ensure every vendor registered under the set procedures & registration with customers are done as per client requirements.
• Relations: Clients and vendors Relationship management
Managed retail operations of 11 channel partner branches’ with a team size of 47 consisting of Wealth Managers, BDE’s, Customer Service Executives and Sales Officers. Constantly motivating and monitoring branchs’ team for smooth operations, increased sales and achieving desired level of customer satisfaction.
Roles & Responsibilities:
• Administrative tasks: Maintaining smooth functioning of all the branches by way of prompt addressing all the issues, delegation of tasks and responsibilities to each branch staff depending on the location potential, designing and implementation of business processes and procedures, ensure proper documentations and filings are maintained and ensure sufficient selling and service tools are maintained with each branch.
• Customer Service: Ensuring cordial relationship is maintained with the clients by attending the clients’ queries promptly and delivering the promises on time, constantly analyse the customer feedbacks, periodic review of service levels of channel partners and take corrective actions to constantly increase the customer retention ratio.
• Sales: Planning and implementing the sales plan to achieve the desired sales objectives for each branch, designing and executing contests among the branches, training & motivating the branch staff to qualify for contests and thus bring in incremental business and improve service levels, ensure proper positioning of product promotional displays to increase product awareness and visibilities.
• Channel Management: Periodic performance review and execute corrective actions.
Managed the operations of Hyderabad branch and acted as operations coordinator for South India branches consisting BDE’s, accounts, logistics and technical team. Product head for certain products for South India handling the life cycle of sales, service and training.
Roles & Responsibilities:
• Administrative Tasks: Liaison with other location heads for inter departmental coordination and issues resolutions, supervise the ongoing admin and service operations, develop clear systems & processes to support operations, take proactive and preventive measures for smooth operations and maintenance of proper documentations.
• Customer Service: Provide prompt after sales service and warranty period requirements, special scrutiny of customer complaints and claims, organize initiatives to gather customer feedbacks, maintain records and take corrective actions to improve service levels.
• Sales: Initiate first time break through actions, create value added sales, product demonstrations and presentations throughout South India, constantly improving the sales processes & procedures, monitor customer preferences to determine focus on products as per market trends, review and report market changing potentials and trends and market share gains and losses analysis.
• Key Account Management: Create strategies for Key Account growth, conduct situation analysis of Key accounts, develop rapport with key decision makers, maintain & sustain a proper record of key clients, understand the forces affecting Key Account Management and take corrective actions to match clients preferences.
Managed a team of 39 employees comprising of sales managers, accounts managers, purchase officers, service engineers and distribution manager. Planning and directing the activities of departments concerned with the sales, customer service and distribution. Monitoring businesses and agencies to ensure they efficiently provide needed services on time while staying within budgetary limits.
Roles & Responsibilities:
• Administrative Tasks: Implementing departmental policies, goals, objectives and procedures, determining staff requirements and hiring, manage staff, prepare work schedules and assign specific roles, assessing the value and importance of people and materials, resolving complaints and disputes of staff and outside resources, review financial requirements of each branch and determine the areas needing cost reduction.
• Customer Service: Ensure deliveries are made on time, prompt after sales service and technical support to clients, provide trainings to clients on products and its operations to reduce wear and tear and increase machines performance.
• Sales: Setting territory wise sales targets, planning and executing sales plans to achieve set goals, planning and selecting the exhibitions participations, daily sales reports and review of leads database and ensure the profitability of the branches and region.
Managed a team of 17 dealership employees consists of sales manager, outdoor and indoor sales executives, service workstation and promotion team.
Roles & Responsibilities:
• Administration: Daily operations of the Dealership with regards to sales, service and stock management.
• Sales: Monitoring the sales executives of the dealership, direct, institutional, corporate and retails sales, sales and service reports, sales leads maturity management, preparing and executing promotional activities, financier relations and loans status tracking.
• Customer Service: Coordinating with service team for service deliverables.
Marketing & Business Management
Finance & Business Administration