Mohannad AbuTahnat

Leading Monoprix Kuwaits dark store and e-commerce operations to drive strategic growth, operational
excellence, and superior customer experience.
• Developed and executed the dark store and online sales strategy, optimizing fulfillment efficiency,
commercial performance, and customer satisfaction.
• Drove data-led business planning through performance analytics across sales, margins, stock, and
conversion KPIs to identify and capitalize on growth opportunities.
• Strengthened cross-functional collaboration with Commercial, Marketing, Logistics, and IT to ensure
price alignment, product availability, and seamless digital execution.
• Optimized inventory and supplier management to ensure continuity of supply, healthy stock levels, and
improved profitability through negotiated strategic partnerships.
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◦ Enhanced digital merchandising and content strategy to elevate brand consistency and
conversion across online platforms.

Led and drove the growth, end to end new venture operations, optimizing customer experience, driving revenue
while ensuring customer satisfaction.
• Led the end-to-end operations of Cari Cart new venture, ensuring order fulfilment, last mile
delivery coordination and ensuring smooth execution
• Developed strategic plans to drive growth, enhancement of operational efficiency
• Oversaw partnerships and sourced local suppliers to ensure a wider product range to entertain
customer needs.
• Achieved a notable growth in Cari Cart sales through effective planning and execution of key
marketing initiatives
• Collaborated with marketing and design teams to build and execute Campaigns and SEO
initiatives to increase traffic, customer acquisition and retention.

Led and oversaw the sales department, driving strategic initiatives to achieve business growth and operational
excellence.
• Improved the entire customer management process, from onboarding to vendor management
and key accounts management.
• Assisted in revolutionizing sales strategy and pricing tactics, leading to significant revenue
growth.
• Expanded business verticals to include new categories such as groceries, pharmacies, flowers,
cosmetics, and more.
• Restructured the sales and acquisitions department to enhance operational efficiency and
effectiveness.

Built and managed the sales team, collaborating with cross-functional teams to align sales strategies with
overall business goals.
• Identified new sales channels, developed promotional campaigns, and optimized pricing
strategies.
• Analyzed sales data to identify trends, track performance, and develop insights for improving
sales performance and vendor compliance.
• Built and managed onboarding, vendor operations, and compliance teams to ensure smooth
processes.

Scouted locations based on development appraisals and created a comprehensive Kitchens country strategy
to enhance the verticals growth in Kuwait.
• Led business development efforts to distribute popular brands serving hyper-local cuisine
gaps through partner kitchens.
• Coordinated with logistics operations and customer experience teams to improve overall site
performance.
• Played a key role in identifying kitchen spaces for expansion, meeting criteria such as location,
size, accessibility, and cost.

Managed and led vendor and rider compliance to enhance customer experience and improve logistics KPIs.
• Improved unit effectiveness by identifying and resolving bottlenecks in sales and logistics
processes.
• Provided analytical data to higher management for data-backed business decisions.
• Implemented new technologies and processes to support vendors and account managers.

Played an integral role in new business pitches and was responsible for the effective onboarding of new
clients.
• Developed and achieved sales through the direct sales channel, focusing on growing and
developing existing clients.
• Wrote business plans for current and potential tender business, acting as the key interface
between clients and relevant divisions.
• Led training and managed account management teams, addressing any arising issues.
• Delivered sales presentations to high-level executives and provided feedback for improvement
and market research to top management.

Communicated with customers and ensured the smooth customer interaction and order delivery using
Souq.com backend tools.
• Responded to call requests and managed general customer inquiries, invoice questions, and
customer complaints.

Selected pricing and positioning of category products and developed category plans to improve product
sales.
• Performed inventory and supply chain management to achieve inventory turnover goals and
maximize sales.
• Processed purchase orders, resolved invoicing issues, and ensured timely merchandise
delivery.
• Stayed updated on category trends and the competitive market, assisting in budget
development and expense management.
• Conducted business reviews with vendors to achieve mutual profitable goals and
communicated new product information to relevant teams.