Mohd Aman

- Delivered outstanding customer service to 150+ daily visitors across a high-traffic corporate
hub serving 20+ international companies.
- Resolved customer queries, complaints, and requests promptly, ensuring a consistently high
level of customer satisfaction.
- Managed inbound calls professionally, directing enquiries and providing accurate information
to callers in a timely manner.
- De-escalated difficult situations with calm professionalism, turning negative experiences into
positive outcomes.
- Maintained consistent service standards and a professional appearance across 12-hour day,
night, and rotational shifts.
- Served as the first point of contact, representing the organisation with professionalism and
warmth at all times.

- Delivered personalised, customer-focused service to a diverse client base, consistently
exceeding satisfaction targets.
- Built lasting client relationships through trust, active listening, and consistent follow-through.
- Performed consistently in a target-driven environment, demonstrating strong problem-solving
and adaptability under pressure.
- Developed strong persuasive communication and interpersonal skills essential for effective
client engagement.