Head of IT Department
Delta Corporation
Total years of experience :20 years, 11 Months
Strategy Formulation, Implementation and Planning:
Formulate and lead the implementation of the IT strategy in line with the company vision, mission and corporate objectives.
Ensure that the overall strategy is translated into annual operational business plans for IT and the performance is monitored annually to ensure business plans are in line with the overall strategy.
Lead the business process analysis, optimization, mapping and modeling.
Leadership:
Manage the various IT functions and lead the team individual objectives, performance, motivation and acquired skills. By coaching, formal and informal feedback and appraisal to ensure the maximum level of professionalism and performance.
Manage System, Network, ERP, Backup, Storage and Help Desk staffs, facilitate communication, and resolve conflicts.
Identify User/Team member required training and awareness sessions. Support subordinate career path development plans. Manage employee hiring and performance management.
Evaluate, select and manage solutions providers, vendors and business partners.
Organization Structure:
Define an optimum organization structure and direct the development of functional structures so that resources are optimally utilized, and communication can take place in an efficient manner.
Budgets and Plans:
Direct / manage the preparation and consolidation of the IT budgets and monitor financial performance versus the budget so that the business is aware of anticipated costs/revenues.
Lead successful cost saving measures and operational efficiency initiatives
Roll out and Implementation:
Manage the roll out of the IT projects, from definition and envisioning stage through the analysis, design and implementation stage ensuring optimum integration level of business to the ERP systems.
Develop plans and advise management on optimizing the use of ERP systems and resources across the organization to identify and maximize opportunities to improve and support business process.
IT Infrastructure / Security:
Manage the acquisition, implementation and maintenance of the hardware & software that meet the expected outcomes of the IT-enabled programs and is in accordance with the business needs.
Develop and follow a set of procedures and standards within IT that is consistent with organization’s overall procurement process to acquire IT infrastructure, facilities, hardware, software and services.
Provide guidance on complex issues for the implementation of the IT infrastructure.
Lead current IT and operations environment and anticipate the future needs.
Develop techniques and procedures for conducting IT security risk assessments and compliance audits, evaluation and testing of hardware, firmware and software for possible impact on system security, and investigation and resolution of security incidents.
Ensure the development and implementation of security, crisis/risk management and business continuity/disaster recovery programs
Policies, Systems, Processes & Procedures:
Direct / manage the development & implementation of IT policies, processes, procedures covering different areas of function to fulfil all procedural/legislative requirements.
Management Reports:
Ensure that all functional/departmental reports are completed timely and comply with the company policies and standards.
Direct the preparation of periodical management reports and progress reports to keep the senior management informed about the progress of various initiatives and to facilitate decision making.
Budgets and Planning:
Preparation and consolidation of the Software and Hardware IT budgets and monitor financial performance.
Quarterly budget review to monitor the financial performance.
Maintain and guide on IT standards, procedures and techniques
Create and validate a plan for maintaining continuous business operations during disasters.
Create and implement business continuity and impact analysis plans
Responsible for systems design, architecture, capacity planning, operational management, systems employment, application support, and troubleshooting
Team Management:
Motivating the IT team in order to achieve the highest standards and KPI targets.
Preparing the day-to-day tasks and workloads for the IT staff and coordinating the daily allocation of work.
Mentor, train up junior and new staff.
Arranging & leading weekly one-on-one and team meetings, focusing on targets & achievements.
Involved in evaluating and recruiting qualified staff of IT infrastructure roles.
IT Strategy and operations:
Lead current IT and operations environment and anticipate the future needs
Oversee the development of data center facility management standards, policies, procedures and
Service level agreements.
Responsible for network infrastructure to ensure the efficient, stable, reliable and secure operations
Manage entire infrastructure systems, including LANs, WANs, Servers, Data Center, Internet, Intranet.
Oversee enterprise applications including SCCM, SCOM, SCVMM, SCDPM, AD, UAG, Exchange, EMC Networker, EMC VNX.
Security, and desktop refresh plan and functions
Provide guidance on complex issues for the implementation of the IT infrastructure
Manage System, Network, Backup, Storage and Help Desk staffs, facilitate communication, and resolve conflicts
Provide 24x7 leadership support during network outages and degradations of service
Evaluate, select and manage solutions providers, vendors and business partners
Provide consistent and comprehensive status reports, cost analysis, significant issue management,
And communication with business lines and senior executives.
Participate in investigations of compliance issues to determine root cause and develop corrective and preventive actions
Travel to sites to support infrastructure projects and audits, as and when required
Manage, monitor, implement, and troubleshoot:
Active Directory Services (DNS, DHCP, and Group Policy).
Exchange 2010 SP3
SCCM & SCOM 2007 R2
SCVMM 2008 R2 & DPM 2010 servers
SQL & GFI servers
IT Project Management & Operations:
Project Manager (Prince2) for Microsoft Infrastructure Deployment (Exchange 2010, SCCM, SCOM, DPM, SCVMM, AD, Networker App (EMC).
Install, manage, and maintain HP DL & BL based server infrastructure.
Coordinate hardware and software installations and upgrades to ensure work is performed in accordance with company policy.
Provided input for future IT strategy using ITIL.
Ensured that data was routinely backed up.
Administered computer security and Antivirus precautions.
Work with functional team leads to understand requirements for and definitions of new transactions.
Perform AIX 6.1 Power 7 Installations.
Perform AIX User Administration.
IT Support:
Provided IT support to computer 150 users within the office.
Served as liaison with external support team.
Ensured that all staff could organize their computer files in an effective way for both shared and/or for individual use.
Troubleshooting & Solution Design:
Executed the initial troubleshooting of IT problems; resolved them if possible.
Logged all IT problems with their resolution.
Identified bottlenecks and performance problems; provided recommendations to solve them.
IT Operating Standards:
Kept standard software and hardware recommendations under review.
Kept an inventory of all computer equipment, administered maintenance records, and ensured adequate maintenance provision.
Install software and patches in support of upgrading and maintaining the operating system for Windows 2003 servers.
Installed, upgraded, and maintained server hardware components as per requirement.
Provided web services administration.
Supervised backup and disaster recovery operations.
Managed Active directory environment including adding users, groups, and creating group policies.
Managed ISA server creating rules to control bandwidth.
Provide support of IT hardware, software and networks for service center customers.
Installed, repaired, and upgraded desktop computer systems including laptops and printers.
Worked with Customers, vendors, and internal staff to produce Network designs.
MSc ISM has been designed to transform IT managers and Professionals into senior information systems managers, ready to take on leading IT/IS positions worldwide. The study has six core modules, two elective modules, and culminates in a dissertation.
Diploma covers Network, Systems and programming in High-Level.