technical support engineer
Technosoft
Total years of experience :8 years, 0 Months
Providing Infrastructure support for users remotely.
Handle issues related to Customer Technical issues ranging from PC Related problems to
Application related issues.
Handle issues related to Windows O/S Clients.
Troubleshooting of Computer Hardware, Operating Systems, and Networking issues.
User management (Active Directory).
Monitoring and troubleshooting Server Backups.
Handling Outlook and Mailbox related issues (Microsoft Outlook and Office 0365).
Handel Drive space issues and monitor server performance.
Printer Issues, installing printers (Local and Networking) and troubleshooting.
Work with storage requests, SRMS incident tickets and changes in a timely manner and work with Helpdesk to resolve issues.
Supporting US clients with technical issues on Dealer Central and Service Now applications.
Administrating client side and server side applications.
Password recovery and password reset of Routers and Modems.
Provided the Remote Support & Net meting support using following software Team Viewer, VNC Server, Remote Desktop.
E-Mail Client Configuration & Support (Microsoft Outlook and Outlook express) Windows 7, Vista and XP professional Client Operating Systems.
Configuring the Cisco Routers and Switches with protocols.
Provided functional and technical support, troubleshooting and diagnosing hardware and software problems
Administrating client side and server side applications.
Deploy and configuring PCs, Workstations and Laptops.
Managing user accounts using Active Directory, Microsoft Dynamic Axapta.
Creating Rules and Group Policies as per the work Environment using Active Directory, Microsoft Dynamic Axapta.
Referred difficult issues to upper management while maintaining positive rapport with customer.
Train new employees and explain protocols clearly and efficiently.
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First Division