IT Support Specialist
Unysys Technologies
Total years of experience :10 years, 1 Months
Troubleshoot LAN/WAN connectivity issue (Switch port, VLANS, EIGRP, and OSPF, VPN) and contact ISP to have it resolve.
Configure Cisco Router, 3800, 2800, 1800 Series.
Configure Cisco Core Switch Catalyst 4500.
CyberRoam Firewall.
Network Support Technology: Active Directory, DNS, DHCP, FILE SERVER, Profiles, WDS, IIS, Printers installation, Computers, Laptops, IPhone Outlook account setup.
Network Support/Desktop Support professionals responsible for the day-to-day administration, support, and execution of various technologies located within an enterprise local area network (LAN) and wide area network (WAN).
Configuration of outlook for any emails like exchange server, Gmail, Yahoo etc...
Imaging and Setting up of Personal computers and Laptop; changing of hardware (disks, memories, network wiring, power sources, etc.) and routine repairs; installation and updating of software's (ERP Software, Outlook 2007/2010/2013, Windows 10, windows 7, 8, windows XP, Windows 2003/2008/2012).
Installation of Servers ( 2003, 2008, 2012), Configuration of DHCP, DNS, Active Directory, WDS, Profiles, configuration and installation of outlook 2007/10/13, Lync 2010. Creation of Active Directory accounts for new users and setting up permission for users rights.
Creating OU for different departments and managing there profiles, permission policies.
Wireless configuration using Wireless LAN Controller (Access points, SSID Creation, wireless cisco phone configuration and installation.
Day-to-day activities include but not limited to monitoring, maintaining and analyzing network utilization to ensure optimal network performance and avoid misuse of network resources.
Carry out IT functions, including setting up of Personal computers and Laptop; Upgrading of hardware (disks, memories, network wiring, power sources, etc.) and routine checkup; installation and updating of software's.
Assist in the creation of email accounts, Domain user accounts and working together in solving network administration problems. Assist in upgrading patches and anti-virus programs on a regular basis.
Installation and administration of communications equipment for wired and wireless physical and logical networks;
LAN/WAN Administration for Win 2000, 2003 servers, File server, , Cisco routers, wireless equipment, hubs, switches, network cabling, etc;
Maintain and analyse telecommunications data and statistics to identify cost saving measures;
Monitor, maintain and analyze network utilization to ensure optimal network performance and avoid misuse of network resources;
Identify and test new software and hardware for improved system performance;
Guide, train and supervise staff maintaining inventory of material and/or database of information such as, computer related equipment, communications equipment, toner etc.