business excellence manager and quality controller
tasheel
Total years of experience :6 years, 6 Months
Working between MOL and the service center to make sure that they following the standard of MOL develop the business through controlling the operation and the services stander to implementing the Emirates Government Service Excellence Program. (D.G.E.P)
The Program aims to achieve a qualitative leap in the efficiency of government services through-:
Taking care of the whole operation of the service centers of ministry of labor . and the employees
Starting ( Recruiting and hiring the best candidates . train them, appraisal them annually, reward and punishing system, motivation programs, and create a happy work environment as the program Aim.
Taking the responsibility of as a duty manager for at least twice a month
•Maintains the work structure by updating job requirements and job descriptions for all positions.
•Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.
•Prepares employees for assignments by establishing and conducting orientation and training programs.
•Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.
•Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.
•Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs.
•Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings.
•Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.
•Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.