Project Document Controller
Sepco Arabia Co.
Total years of experience :11 years, 2 Months
1.Issuing new General Transmittal no to Originators.
2.Issuing new Vendor Transmittal no to Originators.
3.Issuing new Letter no for IMI to Originators.
4.Issuing new Letter no for Vendors to Originators.
5.Issuing new TQ no for IMI to Originators.
6.Prepairing Log for General Transmittal (OUTGOING)---(INCOMING)
7.Prepairing Log for Vendor Transmittal (OUTGOING)---(INCOMING)
8.Prepairing Log for Letter to IMI (OUTGOING)---(INCOMING)
9.Prepairing Log for Letter to Vendor (OUTGOING)---(INCOMING)
10.Prepairing Log for TQ to IMI (OUTGOING)---(INCOMING)
11.Prepairing Weekly Pending Reports.
Project: Shedgum Plant, Saudia Arabia
PREVIOUS PROJECT: BTX FILTRATION SYSTEMS INSTALLATION.
Hawiyah NGL, Saudia Arabia
• Coordinate with SAPMT
• Coordinate all activities related to the Document Control procedure, including technical documents, drawings, and commercial correspondence.
• Input document data into the standard registers ensuring that the information is accurate and up to date.
• Generate the various document control reports as required.
• Typing of site documents, and follow up of all the site needs
• Makes sure that controlled copies of latest approved documents and drawings are given to the appropriate staff, subcontractors and suppliers as applicable
• Maintain updated records of all approved documents and drawings and their distribution clearly
• Maintain the documents and drawings in the Document Control office under safe custody without any damage or deterioration with easy Tractability.
• Maintain the files and control logs as required by the project.
Responsible for Revenues Reports, Accruals and subsequent billing.
• Process owner of Saudi Aramco Portal from Planning to Invoicing.
• Preparing and submitting ESV’s for Drilling Services.
• Manage Sales Information, Generate Invoices and follow up customer to keep track of DSO.
• Prepare Daily Report and submit the original documents to Saudi Aramco for verification. Process owner of Saudi Aramco Drilling Rig Supply System (DRSS System).
• Work closely with operations team to ensure the invoicing and collection are achieved are recorded.
• Developing and assisting local Staff.
• Update Summary of All Ongoing Jobs.
• Coordinates with Logistics For The Tool Movements Documents. Issue Work order Number for all the New Jobs.
• Well Move Invoice (Set of Original Docs (DRSS Well Move tickets, ESV Print Outs).
• Invoice Condition Type (Y020).
• Separate Sales Order To Be Created For All The I0 Invoices (Each Well Or Rig).
• Update BHIO Invoice History file Lapse Days & New Status Report
• Invoice (Aramco).
• SAP Invoice ESV Invoice (Originals Sent To the Customer.
• Invoice (Aramco).
• Sap Invoice ESV Invoice (Originals Sent To the Customer.
• Fluids Invoice History.
• Update Collection.
• Separate Sales Order Will Be Created To Invoice Fluids.
• Invoice MIN's Or GRV's Sent To the Customer.
• Update MIN Control File Lapse Days, Invoice History.
• Update Collection on Invoices. Unsigned Drilling Tickets.
• Follow Up Tickets For Completed Jobs.
Documents financial transactions by entering account information
Summarizes current financial status by collecting information; preparing balance sheet
Secures financial information by completing data base backups
Although the work varies somewhat depending upon the organization, customer relations officers share many tasks in common.
For instance, dealing with customers' problems is a typical job duty.
The representatives need to remain calm, even if customers become upset.
The representatives need to identify the problem needs, which requires good listening and questioning skills.
Then the representative must recommend a solution to the customer who, hopefully, agrees to the fix.
In retail stores, customer service representatives handle problems; deal with returns, exchanges and refunds; and assist customers in locating and selecting items.
In banks, customer relations officers spend a great deal of time answering questions about customers' accounts and helping to fix dilemmas
To perform the role of a Floor Greeter as and when assigned by the supervisor by filtering and channeling customers to the right service queue.
To explain all kinds of Telenor tariffs and functionality of other products and services to the customer as per customer’s request.
To remain apprised on all current policies, procedures, promotions, products, and value added services offered by the company.
To handle all customers in accordance with the established Customer Handling Standards and Standard Operating Procedures.
To ensure that the customer details and other relevant data is completely entered into the CRM system against all the sales made on daily basis and proper documentation is maintained as per established policies and procedures.
To make sales lead calls to the customers in order to attract customer walk-ins to the business center.
Follow up with all potential customers that have showed interest in company products and services and close the sale at earliest.
To attend training and development programs as and when assigned by the supervisor.
To provide feedback to supervisor on important issues/problems cited by the customer to ensure customer retention.
To take ownership and ensure resolution of customer complaints.
Follow up on all cases cited by the customer as first interface
Ensure proper behavior/discipline/grooming/punctuality as per the requirements and image of company.
Key Performance Indicator:
- Establish a good working relationship with external customers.
- Manage customer expectation within 4 minutes average processing time.
- Achieve% postpaid and prepaid targets assigned by the management periodically.
- Ensure% compliance on the data entry in the CRM for the sale matured on daily basis.
