مهيلم حسن, Customer experience  Representative

مهيلم حسن

Customer experience Representative

Contact Center Company

Location
Saudi Arabia
Education
Bachelor's degree, Telecommunication
Experience
9 years, 0 Months

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Work Experience

Total years of experience :9 years, 0 Months

Customer experience Representative at Contact Center Company
  • Saudi Arabia - Dammam
  • My current job since July 2016

handled high-volume telephone and email enquiries to minimise backlogs.
carried out day-to-day duties accurately and efficiently.
generated key performance indicator reporting to drive better performance.
supported team by demonstrating respect and willingness to help.

DSL Technician at Bazy Trading & Contracting Company
  • Saudi Arabia - Dammam
  • November 2014 to December 2015

Install & Repair STC DSL Services TO Customers

Education

Bachelor's degree, Telecommunication
  • at ALneelain University
  • November 2004

Electronic Engineering - Telecom Field

Specialties & Skills

IP Networking
MS Office
typing (arabic-english)
communication
work under pressure
team work
operation
maintenance engineering
computer hardware troubleshooting

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

CGSP-CCTV (Certificate)
Date Attended:
October 2022
Valid Until:
October 2027
Cyber security (Training)
Training Institute:
STC
Date Attended:
June 2022
Data protection & privacy (Training)
Training Institute:
STC
Date Attended:
May 2022
Customer service culture (Training)
Training Institute:
STC
Date Attended:
September 2022
customer care (Training)
Training Institute:
STC
Date Attended:
January 2022

Hobbies

  • التصميم الداخلي