Senior IT Support Engineer
Tawuniya
Total years of experience :12 years, 0 Months
IT role is to provide complete IT services almost 32 office & Regional office.
• Incident Management & Operations Services
• solving day to day issue and coordination with the Central & Western Regional offices and sale offices,
• Installation, configurations and troubleshooting of all windows based software’s, like windows 10, 8, 7, 2003, 2000, XP, Office XP, 2000, 2003, 2007, 2010, 2013.
• Record incident resolutions in Help Desk application.
• Cisco WebEx Video Conferencing configuration.
• Citrix, Oracle ERP apps and their troubleshooting network monitoring tool.
• Oversaw 15 Servers in Data center, 30 branches using third party software to remotely supports for users and more than 200 number of desktops and laptops.
• Relatively manage & maintenance for all Franchise routers, switches, windows Servers operating systems.
• Facilitating the leased lines and follow up till the compilation of the problems.
• Having a good working experience with the network and IP telephone system
( Avaya ).
• Verified purchase requisitions by comparing items requested to master list and clarified unclear items
• Forwarded available inventory items by verifying stock; scheduling delivery
• Obtained purchased items by forwarding orders to suppliers; monitored and expediting orders
• Kept information accessible by sorting and filing documents
Projects
• Head Office Data Center Riyadh & Diplomatic Quarters:
Working under the team along with( SBM ) to enhance the Network & Servers
• Jeddah new Head Office Kings Road Tower 19th floor:
Working under the team along with( BMB ) to enhance the Network & Servers
Start from zero level work for Network, Servers & Desktops, where as we managed to complete the task before the given time.
• Claim Center Jeddah :
Enhance & Managed for switches, routers, and Security systems, cameras and access control system equipment.
• Enhance All the Security cameras and door access control system.
• Yearly visiting to Western Regional & Southern Regional Franchises offices.
My duties & responsibility:
• Installation and Monitoring of structured for entire network.
• Configured Additional Domain Controller in windows 2000/2003 Disaster recovery of Active
• Directory services in windows 2000/2003.
• Configured Terminal services on Windows 2000/2003 server and terminal services client on
• windows 2000/XP/Vista professional for remote system management.
• Setup DNS, DHCP and WINS server on Windows NT 4.0/2000/2003.
• Analyzing Local Area Networks (LAN) requirements.
• Designing Network Layouts / Typologies and selecting required Hardware.