Office Manager / Marketing Manager
Aesthetics International plastic surgery clinic
Total years of experience :23 years, 1 Months
• Independently responsible for the overall day-to-day administrative operations of a complex and diversified surgical specialties clinic.
• Manage and supervise all aspects of the front office clinical activities.
• Participate with the Medical Director in long and short term clinic planning related to patient operations, patient administration, cash payment administration and patient scheduling systems, resources, space, technological needs, and programs.
• Routinely review clinic's objectives, develop and recommend new approaches to meet clinic needs. Identify problems in clinic operations (i.e., schedules, patient flow, physician needs, cash flow, etc.) and determine/develop alternative procedures, actions or sources of information to resolve issues.
• Develop and implement customer service procedures
• Manage and coordinate all marketing, advertising and promotional staff and activities, public relations, media planning, sales strategy
• Conduct market research by using surveys, focus groups, and reviewing studies to determine market requirements for existing and future products
• Determine and manage the marketing budget
• Develop and implement marketing plans and projects for new and existing
• services developing the marketing mix and writing a marketing plan.
• Monitor, review and report on all marketing activity and results
• Deliver marketing activities within agreed budget
• Develop pricing strategy
• Advising potential customers of the best product that suits their individual needs;
• Selling the features and benefits of the product;
• Dealing with customers on an extremely professional basis;
• Processing orders both on a face to face and e-mail/telephone basis;
• Planning and selecting products to order for the next season.
• Source new merchandise and review existing ones to ensure products remain competitive.
• Maximizing profits and providing a commercially viable range of merchandise at competitive prices by fully understanding customer needs.
• Attending in trainings like perfumery (Estee lauder group), Fabrics, tailoring, men's wear (Tom ford, Zegna), etc.
• preparing daily and monthly sales report
• Creating sales collateral, overseeing department's budget, administering company's client database and managing junior-level marketing personnel.
• Motivating agents to close sales and develop effective training programs that teach agents how to acquire customers, negotiate deals, secure financing and complete paperwork for the sale.
• Setting weekly, monthly and yearly monetary goals for the agents to achieve and track those goals through meetings offer advice and motivation If the goals are not met
• Performing human resources duties, such as conducting interviews, hiring new staff and transferring or dismissing seasoned staff.
• Preparing employee payroll, budget.
• Perform administrative duties and issue supplies or equipment when needed.
• Attending association meetings to receive the latest information on housing regulations and legislation that affects the industry
• Manage and coordinate all marketing, advertising and promotional staff and activities, public relations, media planning, sales strategy
• Conduct market research
• Determine and manage the marketing budget
• Developing the marketing mix and writing a marketing plan.
• Monitor, review and report on all marketing activity and results
• Planning, developing and executing marketing programs such as direct mailings, client seminars, online webinars and publicity events.
• preparing and coordinating materials for real estate trade shows and exhibitions in Dubai, Abu Dhabi, Nairobi, Moscow, Qatar, Tanzania and promotional activities targeting real estate funds, private equity companies, developers, investors, home builders and owners.
" Establish and maintain a database of prospective clients and key contacts.
" Extensive networking within the allotted community and generate leads within the allocated areas.
" Compiling a property portfolio of properties all over Dubai
" Valuing and obtaining legal paperwork, drawing up sales/purchase agreements
" Marketing and advertising all individual properties
" Guiding clients through sales, legal documents and coordinating transfers at both developers offices and Land Department.
" Ensuring an effective working relationship with owners, developers and clients and briefing the Sales & Leasing Manger promptly on any significant issues arising from those contacts.
" Following up on all paperwork as necessary and ensuring that accurate and up to date information is available for entry into the relevant system.
" Preparing adequate and complete supporting documentation for submission to the Finance division to ensure accurate, timely remittances.
" Being the point of contact for landlords and tenants
" Property inspections
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