Technical Analyst
CrediMax
Total years of experience :19 years, 6 Months
• Gather & analyze business requirements.
• Translating technical and functional user requirements into a functioning technical solution.
• Assist with application development, architecture, and software maintenance and systems administration.
• Supporting business units during application testing and evaluation phase.
• Coordinating IT projects & communicating tasks with all stakeholders.
• Ensure project tasks are met in accordance to the goals and objectives.
• Assist with projects’ documentations.
• Handling and resolving conflict of interest effectively between stakeholders.
• Established formal lines of communication between IT and non IT stakeholders.
• Managing IT helpdesk system effectively and generating a performance report.
• Deal with all enquiries effectively and responsively, deciding upon appropriate follow-up action.
• Handle all IT department invoices and payments.
• Advise on project & organizational matters
• Prepare and follow up invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
• Record, discuss, agree on and distribute meetings minutes.
• Conduct the planning and preparation of meetings, conferences and conference telephone calls.
• Respond to public inquires.
• Open, sort, and distribute incoming correspondence, including faxes and emails and provide draft response for Management's use
• Prepare responses to correspondence containing routine inquiries.
• Maintain general filing system and file all correspondence,
• Maintain office petty cash and an adequate inventory of office supplies.
• Deputizing for the manager, making decisions and delegating work to others in the manager's absence;
• Devising and maintaining office systems, including data management and filing;
• Arranging travel and accommodation and, occasionally, travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations;
• Screening telephone calls, enquiries and requests, and handling them when appropriate;
• Meeting and greeting visitors at all levels of seniority;
• Organizing and maintaining diaries and making appointments;
• Dealing with incoming email, faxes and post, often corresponding on behalf of their manager;
• Taking dictation and minutes;
• Carrying out background research and presenting findings;
• Producing documents, briefing papers, reports and presentations;
• Organizing and attending meetings and ensuring their manager is well-prepared for meetings;
• Liaising with clients, suppliers and other staff.
• Manage and control reports related to Cargo Department’s performance and compile reports to the top management of the company.
• Investigations of complaints received from the Internet users and customers, and assist passengers with their special needs when requested.
• Operate the Helpdesk and E-business to the highest standards and services by taking measures to minimize customer response waiting time and also answer inquiries promptly.
• Support and manage loyalty programmes.
• Follow up on specific projects or tasks with internal and external software suppliers.
• Assist in finding solutions to systems problems as they arise.
• Compile Management statistics using data from loyalty Programmes Database.
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