Operational Risk Executive Manager
مصرف الراجحي
Total years of experience :22 years, 8 Months
*RCA: Root cause analysis, defining the operational loss by the bellow controls.
*Risk Control Self-Assessment
Plan, schedule, manage and perform risk and control assessments. Evaluate inherent and residual risks quantitatively and qualitatively. Aggregate and score assessments.
*Operational Loss Event Management
Capture, analyze, categorize, and remediate internal risk events and losses across multiple impacted organizations in compliance with industry regulations like Basel Accords.
*Risk Quantification and Analytics
Define multiple operational risk parameters and calculations rules. Enable advanced risk quantification, analytics and modelling. Quantify risks into monitory value.
Handling PoS - E-Commerce Department : I'm Handling All Business development upon PoS and E-Commerce like Sales - mada - SADAD - Merchant services - pricing - all Business related To PoS and E-Commerce
Managing one of the largest product “ITM and self-service kiosk” in the middle east, I worked on developing this projects till it’s standing to the production, I perform business studies (BRD) to the both projects and I involved financial and non-financial analysis, revenue projections, and sensibilities. Competitor review, market trends, best industry practices, regulations and customer feedback. I coordinated with Op Risk, IT, Compliance and Legal teams and the other departments whom concerned to deliver the products to be on service.
I designed and implemented dashboards and business administration modules to monitor (eBranch, ITM, self-service kiosk) availability and manage day-to-day operations involving application management, content management, and employees.
•ITM project
•self-serve kiosk
•eBranch
•made
•Worked to improve and develop bank’s ATM/ITM/self-service kiosk.
•Assisted in projects to develop solutions that meet business requirements
•Coordinated with other departments for projects and related issues
•Performed and coordinated UAT and post production support
•Studied and produced market research report on regular basis.
•Marketing e- products.
Business Enhancement Assistant Manager
Managing “Multi-vendor” product, this project especially from NCR, and that software is to control the ATM's from difference vendors from one platform, also I managed to develop this project, beside the ATM support, monthly reports, and ATM monitoring.
•Defined the product strategy and road-map.
•Following up the Multi vendor's project.
•Upgrading new services for the ATM's
•Following up with ATM's vendors.
•Performed the roll of a project manager to upgrade and enhance the services
•ATM monitoring.
•UAT testing.
Site Selection Senior Officer
Bank Al Bilad - ATM Business Department
•Defined ATM expansion plan.
•Sites selection.
•Negotiations.
•Case studies.
•Following up to obtain (SAMA approvals, municipality permits).
•Monitoring the banks sales, service standards and improve the standards by
•Frequently communicating with the Banks management and who is concerned.
•Achieve banks sales targets.
•Provide information about ABANA retail products, quality service to our customers (Including prospective customers) and sell the complete range of retail products to the customers.
•Customers. Ensure adherence to Banks policies, ethics and code of conduct.
•Identify the needs of customers/prospects through customer behavior.
•Capitalize on cross sell opportunities with new promotions.
•Scheduling property maintenance
•Analyzing market conditions
•Managing building maintenance projects
•Compiling data for financial reports
•Evaluating performance of employees
•Negotiating real estate sales contracts
•Resolving customer and public complaints
•Maintaining records, reports and files
•Ensuring rental properties are occupied
•Collection
RDC - e-Business
Assistant Product Manager (ATM business support and new installation).
Managing “B24” core banking system, and that software is to controlled the ATMs from difference vendors from one platform, also I managed to developing this project, beside the ATM support, monthly reports, and ATM monitoring.
•Defined ATM expansion plan.
•Sites selection.
•Negotiations.
•Case studies.
•Following up to obtain (SAMA approvals, municipality permits).
•Following up with premises department and the contractors for ATMs installation matters.
•Worked to improve and develop bank’s ATM services
•Following up with ATMs vendors.
•ATM monitoring.
RDC - EOU
Assistant Product Manager
•ATM monitoring / opining maintenance logs
•POS monitoring / opining maintenance logs.
•Monitoring SPAN, VISA links.
•Lock/unlock/resets customers' user name and passwords for the internet banking.
•Following up to obtain (SAMA approvals, municipality permits).
•Customer service through internet banking (chatting with customer)
•Solving customers complains
RDC - PBS
Customer support and marketing (Team leader).
•Respond all incoming customers' calls.
•Answering customers' inquiries.
•Answering customers questions regarding bank's products.
•Log track and ensure resolving of customer’s problem
•Perform tele-marketing and Tele-sales, Bank products.