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Monira Amit, Customer Service Representative (retention)

Monira Amit

Customer Service Representative (retention)

Hinduja Global Solutions

Location
United Arab Emirates - Abu Dhabi
Education
Bachelor's degree, Bachelor of Science in Business Management Major in Marketing
Experience
2 years, 4 Months

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Work Experience

Total years of experience :2 years, 4 Months

Customer Service Representative (retention) at Hinduja Global Solutions
  • Philippines
  • May 2015 to March 2017

BPO Company (more than 5000 employees)

Tasks:
* Handled customer retention, ensuring that customers don't cancel subscriptions.
* Assisting customers with general concerns. (e.g Billing)
* Sales (up-selling, cross-selling, etc.)
* Consistent candidate for the EXCEED performance program.

Reference:
Shanelle Padolina (training supervisor) +639178997423

Customer Service Representative (internship) at Convergys
  • Philippines
  • December 2014 to April 2015

BPO Company (more than 5000 employees)

Tasks:
* Responsible for determining root cause of customer concern and finding a lasting solution to their problem.
* Handled billing concerns.
* Sales (up-selling, cross-selling, etc.
* Awarded with the highest NP score for customer satisfaction.
* Finished my Internship here for school credits.

Reference:
Lenita Silang (Supervisor) +639998832588

Education

Bachelor's degree, Bachelor of Science in Business Management Major in Marketing
  • at Philippine School of Business Administration - Manila
  • February 2015
High school or equivalent, High School
  • at Philippine National School
  • June 2009

Specialties & Skills

Marketing
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Customer Driven
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BPO
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Microsoft Word
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Microsoft PowerPoint
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Artistic and Creative
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Microsoft PowerPoint
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Customer Service
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Microsoft word
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leadership
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Microsoft Excel
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Languages

English
Expert
Tagalog
Native Speaker

Hobbies

  • Reading
    It allows me to broaden my knowledge and improve my vocabulary. It has also taught me that people have different ways of thinking than I do which isn't necessarily a bad thing.
  • Photography
    It helps me find beauty in the simplest of things.
  • Cooking and Baking
    This has helped me in developing patience and being methodical, which is essential in order to not only make a great dish but also succeed in any endeavor I decide to undertake.
  • Traveling
    I have been to quite a few countries and this has helped in developing independence as well as adapting to changes. I have also learned about the importance of respecting the culture and beliefs of the country that i was visiting.