محمد عبدالمنعم محمد الياس الياس

• Maintained strong product knowledge and stayed updated on promotions, new
collections, and company initiatives.
• Supported daily store operations including stock replenishment, inventory checks, and
maintaining visual standards on the sales floor.
• Assisted customers with product selection, upselling, and cross-selling to maximize
revenue opportunities.
• Handled customer inquiries, complaints, and returns professionally to ensure customer
satisfaction.
• Coordinated after-sales services including repairs, returns, and warranty claims,
ensuring timely resolution and high customer satisfaction. Liaised with internal teams
and service centers to maintain service quality and meet SLAs.

• Achieved 100% accuracy in providing information regarding Schengen procedures and
laws for category C and D visas.
• Achieved a 98% customer satisfaction rate by implementing new CRM strategies, and
optimising team workflows.Extensive experience handling end-to-end visa applications,
including document verification, data entry, and submission through embassy and e-visa
systems.
• Handling simultaneous chats, calls, telesales, and emails for visa applications.

• Worked as a Customer Service Representative supporting the Namshi e-commerce
app, handling multiple international and regional brands across fashion, beauty, and
lifestyle categories.
• Provided end-to-end customer support by managing inquiries related to orders,
deliveries, returns, refunds, payments, and product information.
◦ Took ownership of client cases to ensure timely resolution and high customer
satisfaction.