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Mosa Sallam, customer experience excellence director

Mosa Sallam

customer experience excellence director ·وزارة الموارد البشرية والتنمية الاجتماعية

Saudi Arabia

Master's degree, Information Systems

Work experience

Total years of experience: 16 years, 7 months

customer experience excellence director

July 2023 - Present

وزارة الموارد البشرية والتنمية الاجتماعية

Riyadh, Saudi Arabia

July 2023 - Present

Include making sure that local, national, and worldwide CX standards are
followed, as well as enhancing customer happiness and digital maturity.
Directing a group of experts in the identification, definition, analysis, and
resolution of issues that impact CX Excellence across all HRSD services
and products.

Company industry:
IT Services
Job role:
Customer Service and Call Center

Portfolios Director

December 2020 - July 2023

Ministry of municipalities and rural affairs

Riyadh, Saudi Arabia

December 2020 - July 2023

Representing 6 Portfolios related to his excellency the minister in the Performance Center and the Benefits Realization Center.

Company industry:
Management Consulting
Job role:
Management

Senior Program Manager

January 2018 - November 2020

Elm

Riyadh, Saudi Arabia

January 2018 - November 2020

-

Company industry:
IT Services
Job role:
Information Technology

Program Manager

January 2011 - January 2018

Elm Company

Saudi Arabia

January 2011 - January 2018

Aligning the selection of programs, projects and opportunities with the corporate strategic objectives.
Setting up the right expectations within the internal and external stakeholders.

Company industry:
IT Services
Job role:
Management

Customer Support Engineer

February 2007 - March 2008

SAMA Airline

Riyadh, Saudi Arabia

February 2007 - March 2008

Assessing Customers with their complaints and channel the Tickets to the right department.

Liaise the customer engagements with the company's resources.

Maintain a database of the clients registered issues and complaints and the contact information of each customer

Company industry:
Pharmaceutical Manufacturing
Job role:
Logistics and Transportation

Education

DePaul University

January 2011

January 2011

Master's degree, Information Systems

United States

GPA (point): 3.67 out of 4

GPA (point): 3.67 out of 4

Master of science in the computer science (Information systems) with consentration of project management.
View attachment

King Saud University

January 2006

January 2006

Bachelor's degree, Languages and Literature

Saudi Arabia

GPA (point): 4.27 out of 5

GPA (point): 4.27 out of 5

5 years extensive studies of the literature and its relation to the development of people, communities and countries.
View attachment

Skills

ADMINISTRACIÓN DE BENEFICIOS
Expert
ADMINISTRACIÓN DE BENEFICIOS
Expert
AGILE
Expert
AGILE
Expert
ARCHITECTURE
Expert
ARCHITECTURE
Expert
BUDGETING
Expert
BUDGETING
Expert
CASH FLOW
Expert
CASH FLOW
Expert
CHANGE MANAGEMENT
Expert
CHANGE MANAGEMENT
Expert
CONTRACT MANAGEMENT
Expert
CONTRACT MANAGEMENT
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER SUPPORT
Expert
CUSTOMER SUPPORT
Expert
DESIGN
Expert
DESIGN
Expert
Team building
Expert
Team building
Expert
Stakeholders Management
Expert
Stakeholders Management
Expert

Languages

Arabic
Native Speaker
English
Expert

Memberships

PMI

PMI Member

January 2018

Axelos

P3O

December 2018

Training and Certifications

Certifications
Mastering customer experience
Mar 2024
P3O
Dec 2018
Project Management Professional (PMP)
Jan 2018 - Jan 2021
Show credentials