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moses john carino, Relationship Officer

moses john carino

Relationship Officer·Emirates Nbd

United Arab Emirates

Bachelor's degree, Hotel and Restaurant Management

Work experience

Total years of experience: 17 years, 4 months

Relationship Officer

February 2022 - Present

Emirates Nbd

Dubai, United Arab Emirates

February 2022 - Present

Banking and Insurance

Company industry:
Banking
Job role:
Banking

Senior Broker- Motor Insurance Advisor

April 2018 - February 2022

Afia Insurance Brokerage LLC - Insurancemarket.ae

Dubai, United Arab Emirates

April 2018 - February 2022

Insurance Industry

Company industry:
Insurance & TPA
Job role:
Administration

Sales Executive

July 2017 - March 2018

Meraas

Dubai, United Arab Emirates

July 2017 - March 2018

Salesperson at Le Botique La chocolate in Coty Walk 2

Company industry:
Catering, Food Service, & Restaurant
Job role:
Sales

Financial Advisor

September 2016 - April 2017

Navient

Philippines

September 2016 - April 2017

Handles account inquiries, billing, billing process, accounting, recalculations, repayment plan, providing resolutions for complaints or disputes, handles escalations.

Company industry:
Financial Services
Job role:
Customer Service and Call Center

Subject matter expert

September 2013 - January 2016

Vxi Global Soulutions -AT&T Uverse Green

Philippines

September 2013 - January 2016

Handles irate customers and complicated issues on a customers account, has access to level 2 protocols

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Payment specialist

September 2011 - August 2013

SITEL - CAPITAL ONE

Philippines

September 2011 - August 2013

Handles account inquiry, assist customers understand their bills, billing process, offer repayment plans, resolution to their concerns.

Company industry:
Financial Services
Job role:
Customer Service and Call Center

Barista

February 2009 - September 2011

Starbucks rustans corporation

Philippines

February 2009 - September 2011

Serves coffee, cashier, inventory

Company industry:
Catering, Food Service, & Restaurant
Job role:
Sales

Front desk

May 2008 - January 2009

Hotel supreme conventional plaza

Philippines

May 2008 - January 2009

Answer phones calls, process reservations, greet and welcome customers, make follow ups, data entry

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

BAGUIO SCHOOL OF BUSINESS AND TECHNOLOGY

April 2008

April 2008

Bachelor's degree, Hotel and Restaurant Management

Philippines

GPA (percentage): 88.63%

GPA (percentage): 88.63%

Skills

Data Processing
Expert
Data Processing
Expert
Communications
Expert
Communications
Expert
Data Analysis
Expert
Data Analysis
Expert
Sales Support
Expert
Sales Support
Expert
Customer Support
Expert
Customer Support
Expert
Microsoft office
Intermediate
Microsoft office
Intermediate
data analysis
Intermediate
data analysis
Intermediate
Microsoft excel
Intermediate
Microsoft excel
Intermediate
research
Intermediate
research
Intermediate
email
Intermediate
email
Intermediate
accounting
Intermediate
accounting
Intermediate
Data processing
Intermediate
Data processing
Intermediate
CRM/siebel/sword/boss/
Intermediate
CRM/siebel/sword/boss/
Intermediate
Customer support
Expert
Customer support
Expert
Technical writing
Expert
Technical writing
Expert

Languages

English
Expert

Hobbies

  • Running
  • Playing computer games such as role playing games
  • Hiking/backpacking
  • Web surfing