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Dana Sulcova, Office Manager

Dana Sulcova

Office Manager·Callison

United Arab Emirates

Bachelor's degree, Tourism Management

Work experience

Total years of experience: 18 years, 8 months

Office Manager

December 2013 - Present

Callison

Dubai, United Arab Emirates

December 2013 - Present

(American Architectural Company - I am the
studio’s go to person)

Key Accountabilities & Responsibilities:
•Tracking and processing studio’s AP as well as individual expenses;
•Monitoring Project status & Phase delivery to
coordinate AR (invoice submission / payment
collection) and forecast staff requirements;
• Budget & Cashflow monitoring and forecasting;
• HR duties - visa & health insurance arrangements, new starter orientation, performance monitoring and appraisals, interviews;
• Marketing / BD with review and assistance of proposals and tracking its progress during weekly coordination calls;
• IT support & problem solving in cooperation with IT Seattle;
• PA support to the Director as well as general assistance to the team;
•Travel Logistics of local & international arrangements;

Company industry:
Architecture
Job role:
Management

Office Manager/PA

February 2013 - December 2013

Hopkins Architects Limited Dubai

Dubai, United Arab Emirates

February 2013 - December 2013

(British Architectural Company - providing executive-level administrative support covering various fields from HR to Accounting and multifaceted office duties)

Key Accountabilities & Responsibilities:
• HR duties - new visa arrangements (DIFC free zone), visa cancellations, PRO duties, annual leave and time sheets management, HR related letters, confidentialfilingsystemmaintenance, new starters orientation, performance monitoring and appraisals, interviews;
• Reception duties (meeting and greeting visitors, screening calls and emails);
• Fully responsible for efficient diary management of the Managing Director;
• Worldwide travel and accommodation arrangements for all Dubai staff as well as visiting international staff;
• Managing 2 junior admin staff members and an IT assistant - stationary stock control, sanitary stock-control, printers and printer supplies, filing and document control, meeting room facilities management, couriers’ arrangements;
• Managing AP/AR, bookkeeping, cash flow reports and petty cash, expense claims and credit card monitoring;

Company industry:
Architecture
Job role:
Management

Admin and HR Assistant

August 2011 - November 2012

Continental Cafe

Australia

August 2011 - November 2012

Reporting directly to the owners, provided an excellent and consistent level of administrative support to ensure successful day to day operations.

Key Accountabilities & Responsibilities:
• Participated in human resources processes through involvement in recruitment, interviewing, training, scheduling staff shifts for work, and maintenance of HR filing system;
• Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company
policies and procedures;
• Oversaw data collection and tracking of daily F&B sales in order to reflect accurate inventory process and records, along with
tracking actual performance as a comparison to targets and budgets to communicate areas needing attention;
• Coordinated on-site meetings with team members, vendors and owners, as well as planned and arranged private events and functions;

Company industry:
Catering, Food Service, & Restaurant
Job role:
Administration

Office Manager/PA

January 2011 - August 2011

The Buchan Group ME

Dubai, United Arab Emirates

January 2011 - August 2011

Provided executive-level administrative support to the Director while exceptionally performed multifaceted office duties.

Key Accountabilities & Responsibilities:
• Reception duties (meeting and greeting visitors, screening calls, filling, managing of incoming & outgoing mail and couriers’ arrangements);
• Worldwide travel and accommodation arrangements for all Dubai staff as well as visiting international staff;
• Assistance with the production and submitting of project proposals;
• Managed incoming & outgoing invoices, filing of all Accounts Payable / Receivable, bookkeeping and data input of TBGME Cash Flow;
• Maintenance of Director credit card expenses on a monthly basis;
• Prepared various budget forecasts and spreadsheets for the upcoming year 2012;
• Maintenance of office supplies and stationery, and organisation of staff and client functions;
• Prepared and maintained individual electronic and hardcopy HR records and files;
• Produced weekly reports to HR Manager in Melbourne on progress of visa statuses (new starters
& cancellations) whilst ensured company compliance with UAE labour laws;
• Oversaw the payroll system (introduction of Wages protection system) and controlled costs when possible in order to assist in meeting financial targets;
• Liaised with Sponsor / PRO to organise providing all relevant and supportive documentation for resident visa applications and cancellations, work permit letters, labour cards;
• Liaised with Ministry of Labour and other Governmental bodies to ensure TBGME company adherence and visited various external departments e.g. Embassies, Traffic, Etisalat, Banks;

Company industry:
Architecture
Job role:
Administration

Sales and Marketing Administration Executive

May 2009 - January 2011

Minc Hotel Apartments Management LLC

Dubai, United Arab Emirates

May 2009 - January 2011

Promoted from a Sales Coordinator within the first two months, successfully provided full administrative and secretarial support to the sales and marketing department.

Key Accountabilities & Responsibilities:
• Provided competitor intelligence/market intelligence research and reports, developed and managed databases;
• Contributed to various marketing projects as well as to establishing branding identity of the hotel;
• Participated in preparation of the yearly marketing plan reflecting sales and marketing budget and target;
• Played a vital role in assisting Hotel’s General Manager to establish smooth day to day operations;
• Directed business relations and distribution of company literature to stimulate client interest and sales leads, successfully turned booking inquiries into confirmed business;

Company industry:
Hospitality & Accomodation
Job role:
Secretarial

Accounts Administrator & Assistant Restaurant and Bar Manager

June 2008 - May 2009

DJK Group Developers

Cyprus

June 2008 - May 2009

Simultaneously handled two job posts - day job: delivered the highest standards in accurate accounting within tight deadlines and budgets; - evening job: provided an excellent assistance with running a busy restaurant & bar venue.

Key Accountabilities & Responsibilities:
• Provided general accounts support for all companies of DJK Group (bars and restaurants, bingo, bowling, cinemas) and accurately maintained accounting journals A/P and A/R;
• Handled preparation and processing of invoices and payroll;
• Oversaw and tracked financial data and sales figures from the Restaurant & Bar and processed suppliers payments accordingly;
• Oversaw and tracked restaurant vouchers and promotions and processed accounting journals accordingly;
• Provided 5* customer service dealing with and resolving customer complaints;

Company industry:
Entertainment
Job role:
Accounting and Auditing

Commissions Administrator

December 2007 - May 2008

The Mortgage Business, HBOS Group

United Kingdom

December 2007 - May 2008

Temporary Agency Placement - successfully managed key accounts of TMB while provided excellent support and service to brokers, packagers, solicitors.

Company industry:
Financial Services
Job role:
Administration

PA/Clerical Support to HR department

August 2007 - November 2007

The Western Cheshire PCT – NHS

United Kingdom

August 2007 - November 2007

Temporary Agency Placement - performed excellent PA and secretarial support to HR Manager whilst maintaining discretion and strict confidentiality in particularly sensitive situations.

Company industry:
Other Healthcare Services
Job role:
Secretarial

Education

The University of Chester

July 2007

July 2007

Bachelor's degree, Tourism Management

United Kingdom

B.A. (Hons) First Class Degree in Tourism Management

Skills

Computer literate performer
Expert
Computer literate performer
Expert
Exceptional listener and communicator
Expert
Exceptional listener and communicator
Expert
Computer skills - word, excel, outlook, powerpoint
Expert
Computer skills - word, excel, outlook, powerpoint
Expert
Customer service skills
Expert
Customer service skills
Expert
Exceptional listener and communicator
Expert
Exceptional listener and communicator
Expert
Computer literate performer
Expert
Computer literate performer
Expert

Languages

English
Expert
Czech
Expert
German
Beginner

Training and Certifications

Certifications
Level 1 Certificate in English (ESOL) [A]
Severnvale Academy, Shrewsbury, UK
Sep 2003 - Dec 2003