Mobile Core Operations Expert
Orange - Jordan
مجموع سنوات الخبرة :8 years, 0 أشهر
Leading and Handling maintenance packages & SW Upgrade
Supporting Junior and Senior in troubleshooting for core network systems in order to ensure reliable faults free operation
Leading & Solving problems escalated by customer care/any other team and network supervision to maintain customers' satisfaction
Lead the implementation for new project, HW expansions & configurations related to core CS & PS
Lead and interact with other teams to fulfill their requirements
Improving troubleshooting skills and enhancing the knowledge share and competences within the team
Managing the IMS VoBB platform
Prepare the documentation for the operational work and database for the daily operational work
Prepare, plan, design and study the migration from old systems to new
Sharing the skills and information with the new team members /newcomers and when needed with the team
I work as a Sales Agent for CitrussTv Branch
extensya is a customer service outsourcing company, , i worked as a CSR in aramex dubai branch, , and now i am working in Citrus
GPA : Good
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