Technical Support Engineer Security and Compliance
Microsoft
Total years of experience :10 years, 4 Months
• Security & Compliance Expertise: Apply deep knowledge of 27001 ISO and European security standards to assess, implement, and maintain security and compliance solutions for large enterprises and government agencies.
• Consultation & Solution Design: Collaborate with clients to understand their security and compliance needs, providing expert guidance and designing tailored solutions that align with Microsoft's products and services.
• Technical Support: Deliver top-tier technical support, troubleshoot issues, and provide resolutions to ensure the effective deployment and operation of security and compliance tools and services.
• Regulatory Compliance: Stay current with evolving security and compliance regulations, keeping clients up to date and ensuring their environments adhere to industry standards and legal requirements.
• Risk Assessment: Conduct comprehensive risk assessments, vulnerability assessments, and gap analyses to identify security and compliance risks, then recommend mitigation strategies.
• Policy Development: Create and enforce security and compliance policies, procedures, and best practices, ensuring they align with industry standards and client-specific requirements.
• Security Audits & Assessments: Perform security audits, assessments, and penetration tests to evaluate the effectiveness of security controls and make recommendations for improvements.
• Incident Response: Develop and execute incident response plans, participating in security incident investigations, and providing expert guidance to minimize the impact of security breaches.
• Training & Awareness: Train clients' staff on security best practices, compliance guidelines, and the proper use of Microsoft security tools and services.
• Documentation: Maintain accurate documentation of security and compliance configurations, policies, procedures, and incident reports for audit purposes.
• Technical Documentation: Create and maintain technical documentation, knowledge base articles, and best practice guides for both internal teams and clients.
• Collaboration: Collaborate with cross-functional teams within Microsoft to escalate and resolve complex security and compliance issues, ensuring a unified approach to client solutions.
• Customer Advocacy: Act as a trusted advisor and advocate for clients, representing their security and compliance interests within Microsoft and assisting in escalations when necessary.
• Continuous Improvement: Stay updated on emerging security threats, technologies, and trends, and proactively recommend enhancements and improvements to existing security and compliance strategies.
• Reporting & Metrics: Generate reports and metrics to measure the effectiveness of security and compliance measures, providing insights for ongoing optimization.
• Analyze clients' business processes, workflows, and IT infrastructure to identify areas for improvement and optimization. Recommend appropriate Microsoft products, services, and solutions to address their needs.
• Provide expert advice and consultation to Microsoft's business clients, including small, medium, and large enterprises. Understand their business objectives, challenges, and technology needs to offer suitable solutions.
• Collaborate with clients to tailor Microsoft solutions to their specific requirements. Identify opportunities for customization, in tegration, or development of additional functionalities to meet unique business needs.
• Provide technical support to customers via phone, email, or chat, and resolve technical issues related to Microsoft 365 products and services.
• Identify and troubleshoot connectivity problems, application errors, and security concerns related to Microsoft 365.
• Educate customers on the use of Microsoft 365 products and services, and provide guidance on best practices for improving productivity and collaboration.
• Help customers to evaluate the potential benefits of a permanent subscription by providing personalized recommendations based on their business needs and use cases.
• Advise customers on the different subscription plans and features available, and help them to choose the plan that best meets their needs and budget.
• Keep up-to-date with the latest updates and enhancements to Microsoft 365, and communicate these changes to customers as appropriate.
• Support Microsoft 365 Solutions for small and large companies, such as: (Microsoft 365 administration, Microsoft 365 consultancy, Microsoft 365 deployment, Microsoft 365 migration, Microsoft 365 technical support)
• Establishes, oversees, and sometimes performs system and tool checks to verify the integrity, performance, and availability of servers and resources in physical/virtual and Cloud environments daily. Assist Systems Administrators as required or requested.
• Providing Support to 250 users and managing office 365, IAAS, PAAS and SAAS.
• Research and recommend innovative, and where possible automated, approaches for system administration tasks in physical/virtual and Cloud environments.
• Research, and implement tools and processes that reduce labor and resource costs while improving overall IT delivery.
• Establish and oversee processes and procedures that prevent, identify, and rectify security and data vulnerabilities.
• Perform troubleshooting as required and lead problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
• Automate Applications Installations on both Windows and Linux
• Install, configure, test, backup, and maintain operating systems, application software, and system management tools in physical/virtual and Cloud environments.
• Developing and mentoring new joiners on many subjects (Linux, App
• Containerization, Kubernetes).
• Maintain awareness of emerging threats and set up training campaigns.
• Support ERP system which is an ERP system that provides a solution (all levels) to business users.
• Office 365 administration, Considerable knowledge of managing Office 365 and other related cloud solutions. Experience in supporting 250 users of Office 365 globally across the USA and Latin America.
• installing, configuring, and administrating Windows Server Families and MS Active Directory, administrating MS Exchange, MS SharePoint, MS SQL, MS Office365, MS TFS “Team Foundation Server “, virtualization “Hyper-V - VMWare, and MS Azure.
•Installing, Configuring, Managing and Troubleshooting Network Environment Microsoft Windows Servers 2003, 2008, 2008 R2, 2012, 2012 R2.
•Installing, Configuring, Managing and Troubleshooting Active Directory, DNS, DHCP, File servers, print servers, Hyper-V, clustering, Exchange 2010, 2013, TMG …etc.
•Installing, Configuring, Managing and Troubleshooting Outlook, Backups, fix all issues .
•installing, configuring, managing system center products to manage virtual envirnment, site replication, Data protection, Backups, cloud solutions.
•Support ERP system which is an ERP system, provide solution (Level 1 & 2) to business users.
•Support all applications, which belong to ERP outspreaded.
•Support CRM system which is an Odoo CRM system for OEMs, provide solution (Level 1 & 2) to business users.
•Working with partner, escalating user problem to partner if the problem cannot be solved in Level 1 & 2.
•Working closely with 3rd Level Support to resolve
•office 365 administration, Considerable knowledge of managing Office 365 and other related cloud solutions. Experience in supporting users of Office 365 globally across USA and Latin America.
Ability to create advanced PowerShell scripts to schedule repeatable Office 365 actions.
Cloud Computing Architecture is a field of study focused on the design of architectural solutions for cloud computing-based environments, which are inherently distributed and service-based. Among others, cloud-based solutions must consider connectivity, latency and bandwidth constraints, quality attributes such as availability and performance, and non-technical aspects such as pricing and SLAs (Service-Level Agreements).
Java, C++, VB, HTML, Computer Networks, Oracle, Data Structure & file processing, System Analysis and Design, Software Engineering, and Authentication, Artificial Intelligence, Database Design, Microsoft Operating Systems, Special topics.