Store Manager cum Pharmacist
Life Pharmacy
Total years of experience :10 years, 11 Months
• Proven record of meeting and exceeding sales targets.
• Achieving a high level of customer satisfaction through going an extra mile.
• Increasing prescription count through effective marketing strategies to nearby clinics.
• Maintaining awareness of market trends and monitoring local competitors.
Store Manager of a busy store located in a prestigious location at the Dubai World Trade Centre (DWTC). DWTC welcomes over 3 million visitors from all over the world on an annual basis.
• Successfully increased the sales and profit of the store by proactively driving sales, reducing stock loss and managing controllable costs.
• Prepared the store and staff to serve attendees of over 400 events including DUPHAT and Arab Health.
• Managed and motivated staff to increase sales and ensure store efficiency.
• Conducted effective training sessions for staff and trainees.
• Maintained awareness of market trends and monitored local competitors.
• Analyzed store sales figures.
• Ensured all corporate and local regulations and procedures were met and complied with.
• Maintained sufficient inventory levels to meet anticipated demand.
•Processed insurance claims.
•Dealt with customers of different nationalities, cultures, and educational background.
•Provided exceptional customer service. Customer experience rated as ‘’Very Satisfied’’ by the Mystery Shopper of Dubai Service Excellence Scheme (DSES).
‘’Mouna had good knowledge about the products. Mouna answered all my queries patiently and gave me undivided attention’’ -Mystery shopper, Dubai Service Excellence Scheme (DSES)
New Muscat Pharmacy is a busy retail pharmacy at Rashid Hospital Trauma Center.
• Merit: Excellent with Honor
• Graduated with Distinction
• Merit: Very Good
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