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Munira Alsalhy, Reservations Sales Agent

Munira Alsalhy

Reservations Sales Agent·Dnata Travel service

Saudi Arabia

Bachelor's degree, Applied Agricultural Economics

Work experience

Total years of experience: 5 years, 3 months

Reservations Sales Agent

November 2024 - Present

Dnata Travel service

Khobar, Saudi Arabia

November 2024 - Present

+ Handle customer inquiries and travel bookings across multiple platforms.
« Provide tailored travel solutions and manage ticketing and itinerary changes.
+ Boosted customer satisfaction by 15% through improved service accuracy and efficiency.
Company industry:
Hospitality & Accomodation
Job role:
Sales

Customer Service Agent

December 2021 - November 2024

Saudi Ground Service (SGS)

Dammam, Saudi Arabia

December 2021 - November 2024

+ Assisted passengers with check-in, boarding, and baggage services to ensure smooth travel
experiences.
+ Resolved customer issues promptly, maintaining high service quality standards.
+ Supported daily ground operations, improving passenger satisfaction by 10%.
Company industry:
Airlines
Job role:
Customer Service and Call Center

Tamheer Program - Supply Chain Officer

June 2021 - October 2021

Saudi German Hospitals (SGH)

Dammam, Saudi Arabia

June 2021 - October 2021

+ Assisted in procurement and inventory management to support hospital operations.
+ Monitored supplier performance and ensured timely delivery of medical supplies.
+ Supported process improvements that enhanced efficiency and service quality.
Company industry:
Other Healthcare Services

'Tamheer Program - Procurement Officer

November 2020 - January 2021

Alkhorayef Petroleum Company (APC)

Dammam, Saudi Arabia

November 2020 - January 2021

+ Researched vendors and evaluated supplier offers.
+ Negotiated contracts and pricing terms.
+ Tracked orders to ensure timely delivery.
« Entered and maintained procurement data in internal systems.
Company industry:
Oil & Gas

Education

King Faisal University, KSA

May 2019

May 2019

Bachelor's degree, Applied Agricultural Economics

Saudi Arabia

Skills

CONSULTING

Beginner

Relationship Management

Expert

Communication

Expert

Microsoft office

Expert

Data collection and analysis

Expert

Speed learning & coping

Expert

Teamwork

Expert

Negotiation

Expert

AGRICULTURAL ECONOMICS

Intermediate

COMMUNICATIONS

Intermediate

CUSTOMER SERVICE

Intermediate

DATA INTEGRITY

Intermediate

DOCUMENT PROCESSING

Intermediate

INSURANCE FOLLOW UP

Intermediate

INVENTORY MANAGEMENT

Intermediate

ORDER MANAGEMENT

Intermediate

PROCUREMENT

Intermediate

SALES

Intermediate

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
Professional License, Supply Chain & Logistics Management (SCLM)
Supply Chain & Logistics Management
King Fahd University of Petroleum & Minerals - KFUPM
Nov 2025
Training
Tamheer Program - Procurement Officer | Department Saudi Operation
Alkhorayef Petroleum Company
Nov 2020