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Mourad ALHassani, operations manager

Mourad ALHassani

operations manager·BBQ JAZZ

Lebanon

Bachelor's degree, ATPL

Work experience

Total years of experience: 26 years, 10 months

operations manager

September 2023 - Present

BBQ JAZZ

Beirut, Lebanon

September 2023 - Present

oversees daily restaurant activities to ensure efficient and profitable operations, responsible for tasks such as staff management, inventory control, customer service, financial oversight, and ensuring compliance with health and safety standards.
Company industry:
Food & Beverage Production
Job role:
Accounting and Auditing

General Manager

January 2008 - February 2026

International Trading est.

Beirut, Lebanon

January 2008 - February 2026

• Support the CEO in strategic planning and fostering relationships with business partners.
• Employ strategic business methodologies to optimize revenue generation.
• Oversee the execution of enhanced training programs for employees at all levels.
• Improve operational efficiency and productivity through effective budget management.
• Plan, organize, direct, and oversee departmental functions.
• Create and execute annual marketing and sales strategies.
• Formulate and implement operational procedures.
Company industry:
Retail & Wholesale
Job role:
Management

Operations Manager

October 2019 - June 2023

VIISOL

Boras, Sweden

October 2019 - June 2023

Supervise the daily operations, warehouse management,
and logistics.
• Focus on specialized areas including ventilation insulation,
fireproofing, pipe insulation, and frame insulation.
• Track the projects progress to ensure adherence to the
predetermined timeline.
• Manage project schematics and collaborate with
supervisors to develop operational strategies that address
project requirements.
• Shaping and managing teams and projects.
• Effectively address the concerns of irate clients and resolve
their issues.
Company industry:
Construction & Building
Job role:
Management

Operations Manager

October 2019 - January 2023

VIISOL

Boras, Sweden

October 2019 - January 2023

• Procurement & Sourcing
• Supervise the daily operations, warehousing and logistics management.
• Warehouse operation, receiving, storing, picking, packing, and shipping products.
• Track the projects progress to ensure adherence to the predetermined timeline.
• Manage project schematics and collaborate with supervisors to develop operational strategies that
address project requirements.
• Assessing and analysing departmental budgets to find ways to optimize profitability
Company industry:
Construction & Building

Operations Manager

March 2011 - August 2019

Blue Wave est.

Beirut, Lebanon

March 2011 - August 2019

Collaborate with department heads to establish quality metrics and KPIs, and strategize on
improvement measures with cross-functional teams.
• Increase brand awareness by promoting new products and coordinating merchandising. Identify and
solve complex operational and business problems.
• Examine problem-solving concepts and optimize organizational operations for better decisionmaking.
• Execute on-time project management for senior leadership.
• Manage office inventory, implement inventory control measures to reduce costs
• Evaluate and resolve conflicts, addressing internal and external business problems.
• Formulate marketing strategies, create marketing materials, and leverage social media to increase
visibility and generate business through referrals.
• Develop and implement strategies to improve employee work quality.
• Deliver exceptional customer service to grow the business.
Company industry:
Graphic Design
Job role:
Logistics and Transportation

Operations Manager

January 2011 - January 2019

Blue Wave est.

Beirut, Lebanon

January 2011 - January 2019

• Collaborate with department heads to establish quality metrics and KPIs, and strategize on
improvement measures with cross-functional teams.
• Increase brand awareness by promoting new products and coordinating merchandising.
• Identify and solve complex operational and business problems.
• Examine problem-solving concepts and optimize organizational operations for better decision
making.
• Execute on-time project management for senior leadership.
• Manage office inventory, implement inventory control measures to reduce costs
• Evaluate and resolve conflicts, addressing internal and external business problems.
• Formulate marketing strategies, create marketing materials, and leverage social media to increase
visibility and generate business through referrals.
• Develop and implement strategies to improve employee work quality.
• Deliver exceptional customer service to grow the business.
Company industry:
Advertising

DIRECTOR OF LOGISTICS AND DISTRIBUTIONS

July 2009 - January 2011

Wafic Idriss est.

Beirut, Lebanon

July 2009 - January 2011

Oversaw daily operations for all customer accounts.
• Collaborated with sales managers, warehousing managers, fleet drivers, and loader supervisors to
ensure timely product deliveries.
• Managed warehousing control, planning, organizing, and controlling overall warehouse operations
and inventory.
• Planned warehouse resources and activities to meet company objectives and targets.
• Oversaw stock control and order processing.
• Ensured quality delivery, budget, and environmental objectives were met.
• Coordinated automated and computerized systems; handled customer.
• Maintained up-to-date stock control systems for dispatching and returns.
• Planned future capacity requirements.
• Produced regular reports and statistics on a daily, weekly, and monthly basis.
• Visited customers to monitor service and product quality.
• Maintained health, safety, hygiene, and security standards in the working environment.
• Oversaw planned maintenance of vehicles, machinery, and equipment.
Company industry:
Food & Beverage Production
Job role:
Logistics and Transportation

Director Of Logistics and Distributions

January 2009 - January 2011

Wafic Idriss est.

Beirut, Lebanon

January 2009 - January 2011

• Oversaw daily operations for all customer accounts.
• Collaborated with sales managers, warehousing managers, fleet drivers, and loader supervisors to
ensure timely product deliveries.
• Managed warehousing control, planning, organizing, and controlling overall warehouse operations
and inventory.
• Planned warehouse resources and activities to meet company objectives and targets.
• Oversaw stock control and order processing.
• Ensured quality delivery, budget, and environmental objectives were met.
• Coordinated automated and computerized systems; handled customer.
• Maintained up-to-date stock control systems for dispatching and returns.
• Planned future capacity requirements.
• Produced regular reports and statistics on a daily, weekly, and monthly basis.
• Visited customers to monitor service and product quality.
• Maintained health, safety, hygiene, and security standards in the working environment.
• Oversaw planned maintenance of vehicles, machinery, and equipment.
Company industry:
Food & Beverage Production

General Manager Operations

January 2008 - January 2009

International Trading est.

Beirut, Lebanon

January 2008 - January 2009

Support the CEO in strategic planning and fostering relationships with business partners.
• Employ strategic business methodologies to optimize revenue generation.
• Oversee the execution of enhanced training programs for employees at all levels.
• Improve operational efficiency and productivity through effective budget management.
• Plan, organize, direct, and oversee departmental functions. Create and execute annual marketing and
sales strategies. Formulate and implement operational procedures.
Company industry:
Trading & Commodity Trading
Job role:
Information Technology

Operations Manager, Assistant CEO

October 2004 - December 2007

Saleh Albarrak & Sons Co.

Al Kuwait, Kuwait

October 2004 - December 2007

• Developed corporate objectives, strategies, and goals; collaborated with department heads on
quality metrics and KPIs; strategized with cross-functional teams on quality improvement measures.
• Recruit and trained crew members on project application, customer relations, and customer service.
• Identified and solved complex problems impacting operations management and business direction.
• Collaborated with various groups to optimize understanding of business and challenges.
• Developed and implemented strategies to improve employee work quality and speed.
• Strengthened operational efficiencies by developing organizational filing systems for invoices,
customer orders, and contract records.
Company industry:
Financial Services

OPERATIONS MANAGER, ASSISTANT CEO

April 2004 - December 2007

SALEH ALBARRAK & SONS CO.

Al Kuwait, Kuwait

April 2004 - December 2007

Developed corporate objectives, strategies, and goals; collaborated with department heads on
quality metrics and KPIs; strategized with cross-functional teams on quality improvement
measures.
• Recruit and trained crew members on project application, customer relations, and customer service.
Identified and solved complex problems impacting operations management and business direction.
• Collaborated with various groups to optimize understanding of business and challenges.
• Developed and implemented strategies to improve employee work quality and speed.
• Strengthened operational efficiencies by developing organizational filing systems for invoices,
customer orders, and contract records.
Company industry:
Financial Services
Job role:
Finance and Investment

AIRPORT STATION MANAGER

October 2002 - October 2004

QATAR AIRWAYS

Al Kuwait, Kuwait

October 2002 - October 2004

Coordinate between local immigration, civil aviation, ground handling agency, and the airline.
• Maintain and update station manuals according to airline rules and regulations.
• Ensure staff compliance with established rules and regulations.
• Distribute staff jobs, manage schedules, and maintain teamwork.
• Plan and coordinate operational activities, communicating with other station personnel,
• Ensure the safety and security of customers, colleagues, and company assets.
• Maintain quality service and performance standards as per company goals and objectives.
• Ensure security and safety standards in transportation for passengers, cargo, and dangerous goods;
• Manage the lost and found department, including processes, passenger compensations.
• Handle emergency situations, implementing procedures and maintaining safety rules and
regulations.
Company industry:
Airlines
Job role:
Management

Airport Station Manager

October 2002 - October 2004

Qatar Airways

Al Kuwait, Kuwait

October 2002 - October 2004

• Coordinate between local immigration, civil aviation, ground handling agency, and the airline. • Maintain and update station manuals according to airline rules and regulations. • Ensure staff compliance with established rules and regulations. • Distribute staff jobs, manage schedules, and maintain teamwork. • Plan and coordinate operational activities, communicating with other station personnel, • Ensure the safety and security of customers, colleagues, and company assets. • Maintain quality service and performance standards as per company goals and objectives. • Ensure security and safety standards in transportation for passengers, cargo, and dangerous goods; • Manage the lost and found department, including processes, passenger compensations. • Handle emergency situations, implementing procedures and maintaining safety rules and regulations
Company industry:
Airlines

Customer Service Agent

June 1997 - January 2000

BRITISH AIRWAYS

Beirut, Lebanon

June 1997 - January 2000

Coordinate between local immigration, civil aviation, ground handling agency, and the airline.
• Maintain and update station manuals according to airline rules and regulations.
• Ensure staff compliance with established rules and regulations.
• Distribute staff jobs, manage schedules, and maintain teamwork.
• Plan and coordinate operational activities, communicating with other station personnel,
• Ensure the safety and security of customers, colleagues, and company assets.
• Maintain quality service and performance standards as per company goals and objectives.
• Ensure security and safety standards in transportation for passengers, cargo, and dangerous goods;
• Manage the lost and found department, including processes, passenger compensations.
• Handle emergency situations, implementing procedures and maintaining safety rules and
regulations.
Company industry:
Airlines
Job role:
Management

Customer Service Agent

January 1997 - January 2000

British Airways

Beirut, Lebanon

January 1997 - January 2000

• Coordinate between local immigration, civil aviation, ground handling agency, and the airline.
• Maintain and update station manuals according to airline rules and regulations.
• Ensure staff compliance with established rules and regulations.
• Distribute staff jobs, manage schedules, and maintain teamwork.
• Plan and coordinate operational activities, communicating with other station personnel,
• Ensure the safety and security of customers, colleagues, and company assets.
• Maintain quality service and performance standards as per company goals and objectives.
• Ensure security and safety standards in transportation for passengers, cargo, and dangerous goods;
• Manage the lost and found department, including processes, passenger compensations.
• Handle emergency situations, implementing procedures and maintaining safety rules and
regulations.
Company industry:
Airlines

Education

granfield university

January 2024

January 2024

Bachelor's degree, ATPL

United Kingdom

Air Transport Pilot Licenses

Lebanese high school

January 1996

January 1996

High school or equivalent, Art History And Philosophy

Lebanon

Skills

BUSINESS PERFORMANCE MANAGEMENT
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROCUREMENT
Intermediate
PROCUREMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

Languages

Arabic

Expert

English

Expert

Training and Certifications

Certifications
Private Pilot License (PPL) (Fixed Wings Airplane)
Air Transport Pilot License (ATPL) (Fixed Wings Airplane)
Cab air College for Air Training

Hobbies and interests

Reading