Senior Sales Representative
Shopzinia.com
Total years of experience :2 years, 2 Months
Day-Day Tasks:
- Handled the upcoming calls to address customer inquiries and concerns.
- Became overall sales leader by surpassing sales
goals across multiple platforms.
- Developed sales strategy based on consumer buying trends and market conditions research.
- Acknowledged for achieving a significant increase in the sales rate.
- Managed team of employees, overseeing employees' hiring, training, and professional growth.
- Worked with customers to understand needs and provide excellent service.
- Actively listened to customers'requests, confirming full understanding before addressing concerns.
- Identified customer needs by asking appropriate, open-ended questions.
- Increased customer satisfaction ratings by successfully resolving challenges.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Monitored company inventory to keep stock levels and databases updated.
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting of the work process to the client.
- Handled the shipping-related tasks, and escalated complaints.
- Provide followups, occasional campaigns, and callbacks blended with normal inbound calls.
- Provide upselling and guide the customer's inquiries and questions.
- Provide proper information to customers with a complete and comprehensive
- understanding of the company's products and services.
- Scheduled and conducted the interviews for the applying candidates and gave recommendations to the client.
- Fully understood and adhered to the company policies and procedures that generate personal and professional credibility and trust.
- Fully understand both individual and company objectives, and work on achieving them effectively
and efficiently.
- Used the available methods and tools to develop own skills.
-Kept up-to-date with all the services and products provided by Shopzinia.
-Resolve all customer's complaints, requests, and inquiries within the Predetermined SLA.
Majored In Business Administration